SAMANTHA MELE
ADDISON,USA
Summary
Office Manager with 8+ years of experience in enhancing operational efficiency and fostering innovation across diverse industries. Adept at leveraging project management and digital marketing skills to drive business growth and streamline processes. Committed to delivering exceptional customer service and developing sustainable solutions that elevate organizational success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Uber Driver
Uber Eats
10.2025 - Current
- Delivered exceptional customer service by ensuring timely and accurate food deliveries.
- Navigated efficiently using GPS technology to optimize delivery routes.
- Maintained vehicle cleanliness and operational readiness, enhancing safety and reliability.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
PROFESSIONAL HOUSE CLEANER
Keep Fresh Cleaning
06.2017 - Current
- Ensures pristine environments in over 100 homes, elevating client satisfaction and loyalty.
- Optimizes cleaning routines with team collaboration, saving an average of 25 minutes per home.
- Adopts eco-conscious methods, enhancing service attractiveness and environmental responsibility.
- Addresses unique client needs with tailored solutions, ensuring high satisfaction levels.
- Oversees financial records for efficient inventory usage, promoting cost-effectiveness.
- Drives business growth through strategic marketing and advertising efforts.
ACCOUNTS PAYABLE
Freightstar Expedited LLC
09.2023 - 10.2025
- Managed invoice processing, ensuring timely payments and fostering strong vendor relationships.
- Coordinated daily with drivers and dispatchers to streamline operations and billing processes.
- Oversaw administrative tasks to maintain an organized and audit-ready office environment.
- Utilized Microsoft Excel, Transflo, and Protransport to enhance efficiency in trucking operations.
- Optimized workflow to improve payment accuracy and expedite vendor payments, strengthening supplier ties.
- Fostered a collaborative environment by training new team members on best practices in accounts payable, enhancing overall team efficiency.
OFFICE MANAGER
Shaunna Bobrow E.A.
02.2021 - 09.2023
- Streamlined scheduling processes, reducing appointment conflicts and improving client satisfaction through efficient time management.
- Developed a digital filing system, significantly reducing paperwork and improving document retrieval times for the team.
- Maintained accurate financial records and executed monthly reconciliations, ensuring compliance with corporate standards.
- Implemented a client feedback system, leading to noticeable improvements in service delivery and enhancing client retention rates.
- Introduced a virtual onboarding program for new hires, significantly reducing training time and improving integration into the team.
Machine Operator/Quality Control Inspector
NOW Foods
03.2020 - 02.2021
- Operated advanced machinery to produce high-quality products efficiently.
- Monitored production line operations, ensuring compliance with safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Implemented process improvements that enhanced product consistency and reduced waste.
- Complied with company and OSHA safety rules and regulations.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Education
High School Diploma -
Addison Trail
Addison03-2013
Skills
- Project and Time Management
- Financial Reporting
- Process Improvement
- Customer Service
- Audit Preparedness
- Operational Efficiency
- Teamwork and collaboration
- Problem-solving
- Safe driving practices
- Efficiency and time management
- Effective communication skills
- Safety-focused
Accomplishments
- Managed invoice processing, ensuring timely payments and fostering strong vendor relationships.
- Oversaw administrative tasks to maintain an organized and audit-ready office environment.
- Utilized Microsoft Excel, Word, and Outlook
- Streamlined scheduling processes, reducing appointment conflicts and improving client satisfaction through efficient time management.
- Developed a digital filing system, significantly reducing paperwork and improving document retrieval times for the team.
- Maintained accurate financial records and executed monthly reconciliations, ensuring compliance with corporate standards.
- Addresses unique client needs with tailored solutions, ensuring high satisfaction levels.
- Oversees financial records for efficient inventory usage, promoting cost-effectiveness.
efforts.
Languages
English
Timeline
Uber Driver
Uber Eats
10.2025 - Current
ACCOUNTS PAYABLE
Freightstar Expedited LLC
09.2023 - 10.2025
OFFICE MANAGER
Shaunna Bobrow E.A.
02.2021 - 09.2023
Machine Operator/Quality Control Inspector
NOW Foods
03.2020 - 02.2021
PROFESSIONAL HOUSE CLEANER
Keep Fresh Cleaning
06.2017 - Current
High School Diploma -
Addison Trail