Samantha Mendonca
Thornton,co
Summary
In my 19+ year career as a leader in the restaurant industry, I have developed strong communication and problem-solving skills. As a bartender and server, I have supervised and trained over 50 employees, ensuring smooth operations and exceptional guest experiences. Throughout my career, I have demonstrated my ability to take responsibility and initiative to problem solve and ensure guest satisfaction, even in challenging situations. I believe that my strong leadership skills and commitment to providing outstanding customer experiences align well with Ash'Kara's values and culture.
Overview
12
12
years of professional experience
Work History
Floor Manager
Ash'Kara
08.2022 - Current
- Company Overview: Ash'Kara's reputation as a market leader in Denver makes it an exciting opportunity for me to contribute my leadership skills and passion for delivering exceptional service
- In my 19+ year career as a leader in the restaurant industry, I have developed strong communication and problem-solving skills
- As a bartender and server, I have supervised and trained over 50 employees, ensuring smooth operations and exceptional guest experiences
- Throughout my career, I have demonstrated my ability to take responsibility and initiative to problem solve and ensure guest satisfaction, even in challenging situations
- I believe that my strong leadership skills and commitment to providing outstanding customer experiences align well with Ash'Kara's values and culture
- Ash'Kara's reputation as a market leader in Denver makes it an exciting opportunity for me to contribute my leadership skills and passion for delivering exceptional service
Bartender Shift Manager
Carbon
12.2020 - 06.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Green Russell
03.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Server and Supervisor (event Coordinator)
Shady Lady Bar
03.2014 - 03.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
Bartender
B-Side
01.2016 - 02.2017
Bartender Supervisor
Bennys Q Street Bar and Grill
01.2013 - 03.2015
Skills
- Strong communication
- Problem-solving
- Supervision
- Training
- Guest satisfaction
- Employee management
- POS systems
- Health and safety
- Scheduling and planning
- Team training and development
- Inventory management
- Complaint resolution
- Sales training
- Team building
- Recruitment and hiring
- Employee schedule management
- Floor management
- Employee coaching and mentoring
- Team leadership
Application
Assistant General Manager, Dear Mr. David Berrios, In my 19+ year career as a leader in the restaurant industry, I have developed strong communication and problem-solving skills. As a bartender and server, I have supervised and trained over 50 employees, ensuring smooth operations and exceptional guest experiences. Ash'Kara's reputation as a market leader in Denver makes it an exciting opportunity for me to contribute my leadership skills and passion for delivering exceptional service. Throughout my career, I have demonstrated my ability to take responsibility and initiative to problem solve and ensure guest satisfaction, even in challenging situations. I believe that my strong leadership skills and commitment to providing outstanding customer experiences align well with Ash'Kara's values and culture. I would love the opportunity to discuss how I can contribute to the success of Ash'Kara as an Assistant General Manager. Thank you for considering my application, and I look forward to hearing from you. Sincerely, Samantha Mendonca
Timeline
Floor Manager
Ash'Kara
08.2022 - Current
Bartender
Green Russell
03.2021 - 08.2021
Bartender Shift Manager
Carbon
12.2020 - 06.2022
Bartender
B-Side
01.2016 - 02.2017
Head Server and Supervisor (event Coordinator)
Shady Lady Bar
03.2014 - 03.2020
Bartender Supervisor
Bennys Q Street Bar and Grill
01.2013 - 03.2015
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