Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Samantha Mendoza Rojas

Renton,WA

Summary

Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques by set and enforced consistent standards to maintain staff satisfaction and customer performance. Gifted in overseeing all facets of customer-facing and back-end operations to prioritize increasing the business profit.

Overview

4
4
years of professional experience

Work History

Store Manager

Miniso
07.2023 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Manager

Miniso
06.2023 - Current
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Leader

Miniso
04.2023 - Current
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Sales associate

Miniso
03.2023 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed efficient cash register operations.

Warehouse Worker

HomeGoods
06.2020 - 02.2023
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

High School Diploma -

Decatur High School
Federal Way, WA
06.2020

Skills

  • Computer Proficiency (Microsoft Office Excel/Word, Google doc/sheet, etc,)
  • Employee Training
  • Project Management
  • POS Systems
  • Payroll Management
  • Shift Scheduling
  • Bilingual (Spanish/English)
  • Recruiting and Hiring

Accomplishments

  • Seal of Biliteracy - 09/01/20
  • Proficiency in speaking, reading, and writing in one or more world languages in addition to English.
  • School Board Student Recognition - 2017 & 2020

References

  • Ishmaill Dinwiddie, Area Manager for Miniso

           ishmaill.d@miniso-na.com | (206) 856-3850


  • Geoffrey Porcincula, Store Manager for Miniso

          geoffrey.p@miniso-us.com | (206) 714-8891


  • Kaitlyn Kennedy, Work Colleague from Miniso

           kaitlynK114@aol.com | (206) 355-1354



Timeline

Store Manager

Miniso
07.2023 - Current

Assistant Manager

Miniso
06.2023 - Current

Shift Leader

Miniso
04.2023 - Current

Sales associate

Miniso
03.2023 - Current

Warehouse Worker

HomeGoods
06.2020 - 02.2023

High School Diploma -

Decatur High School

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Samantha Mendoza Rojas