Samantha Merenda
Summary
Dynamic professional with a proven track record in client services. Excels in relationship building and leadership, driving positive outcomes and efficient problem-solving. Skilled in negotiation and customer service, adept at fostering trust and achieving goals with a positive attitude and attention to detail. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Indy Film Festival
Indianapolis, IN
03.2024 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Screened and reviewed films for appropriateness of festival.
Claims Adjuster
Liberty Mutual Insurance Company
Indianapolis
07.2022 - Current
- Negotiated favorable settlements with claimants and contractors.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Event Staff
Ash & Elm Cider Company
Indianapolis, IN
05.2023 - 07.2024
- Maintained and distributed information for functions and events.
- Assisted event manager in achieving revenue goals set for events.
- Created, maintained and distributed event orders.
Care Manager
CICOA Aging and In-Home Solutions
Indianapolis, IN
05.2020 - 07.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
Family Case Manager
Indiana Department of Child Services
Indianapolis, IN
07.2016 - 05.2020
- Advocated for client rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
- Evaluate child welfare concerns by conducting thorough home visits.
- Expedited permanency for children in foster care by diligently working towards reunification or adoption, as appropriate.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
Education
Bachelor of Science - Psychology
Troy University
Troy, AL05.2015
Skills
- Positive Attitude
- Attention to Detail
- Leadership Qualities
- Adaptability and Dependability
- Relationship Building
Certification
All Lines Adjuster License, Florida
Timeline
Volunteer
Indy Film Festival
03.2024 - Current
Event Staff
Ash & Elm Cider Company
05.2023 - 07.2024
Claims Adjuster
Liberty Mutual Insurance Company
07.2022 - Current
Care Manager
CICOA Aging and In-Home Solutions
05.2020 - 07.2022
Family Case Manager
Indiana Department of Child Services
07.2016 - 05.2020
Bachelor of Science - Psychology
Troy University