Samantha Merino
Palmdale,CA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to team success. Committed to meeting and exceeding team goals, consistently delivering high-quality results, and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SERVER
BJ's Restaurant and Brewhouse
02.2021 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Processed payments and completed register transactions accurately.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained and processed invoices, deposits, and money logs.
SALES ASSOCIATE
Amazon Fresh
10.2020 - 02.2021
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Met merchandising standards by keeping store stocked and products faced.
HOST
Kisho's
08.2020 - 10.2020
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Trained new staff members on proper hosting etiquette and procedures.
TEAM MEMBER
Six Flags Magic Mountain
10.2019 - 03.2020
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Provided excellent customer service through solving problems and answering questions
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY - Psychology
California State University Northridge
Northridge, CA05.2024
Skills
- Safe Food Handling
- Strong Work Ethic
- Team Player
- Cash Handling
- Attention to Detail
- Customer Service
- Exceptional customer service
- Bookkeeping
- Invoice Processing
- Accounts Payable
- Excellent written and verbal communication
- Adaptability
Certification
Food Handler's
Timeline
SERVER
BJ's Restaurant and Brewhouse
02.2021 - Current
SALES ASSOCIATE
Amazon Fresh
10.2020 - 02.2021
HOST
Kisho's
08.2020 - 10.2020
TEAM MEMBER
Six Flags Magic Mountain
10.2019 - 03.2020
BACHELOR OF SCIENCE (B.S.) IN PSYCHOLOGY - Psychology
California State University Northridge