Samantha Merrill
Provo
Summary
Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.
Overview
10
10
years of professional experience
Work History
Coach
Foundever | Abbott
08.2023 - Current
- Coach Growth Point Certified Managed attendance, KPIs, and agent moral for 21 agents as their Coach
- Effectively coached 2 agents, succeeding with a 22% improvement each over 2 weeks and now exceeding the clients expectation
- Coached the team to the highest scored for 4 months in a row
- Created and presented meetings, took minutes, for my team and other client teams
- Launch a new Line of Business working directly with the client, creating training material for new agents
Patient Registrar
Central Peninsula Hospital
08.2022 - 12.2022
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Coordinated insurance verification and pre-registration details to optimize patient flow and minimize delays.
- Trained new staff on registration protocols, enhancing team efficiency and service delivery.
- Implemented electronic health record systems to enhance data accuracy and accessibility for healthcare providers.
Youth Development Leader
Boys and Girls Club
09.2015 - 02.2021
- Implemented classroom management techniques to address behavioral challenges while maintaining a supportive learning environment
- Developed and compiled curriculum to meet the academic requirements of kindergarten students
- Supervised groups of up to 25 children in a structured, professional environment
Education
Bachelor of Science - Business Administration And Management
Brigham Young University
Rexburg, ID01-2027
Associates of Art - undefined
University of Alaska Anchorage
05.2024
Skills
- Proficient in Microsoft Office
- Highly organized
- Exceptional attention to detail
- Dependable team player
- Strong Communication Skills
- Excellent work ethic
- Group leadership
- Building relationships
Timeline
Coach
Foundever | Abbott
08.2023 - Current
Patient Registrar
Central Peninsula Hospital
08.2022 - 12.2022
Youth Development Leader
Boys and Girls Club
09.2015 - 02.2021
Associates of Art - undefined
University of Alaska Anchorage
Bachelor of Science - Business Administration And Management
Brigham Young University