Samantha Messer

Work History

VP of Operations

Hand & Stone Massage And Facial Spa

10.2018 - 01.2024

Developed cross-functional teams to foster collaboration, resulting in increased productivity and performance.
Mentored team members on best practices in operations management, fostering a culture of continuous learning and growth within the organization.
Fostered a culture of continuous improvement within the organization by implementing best practices in operations management and providing ongoing training for staff members.
Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Payroll
Multi Unit Leadership - Oversaw overall operations of 3 locations
Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
Devised strategic plans focused on long-term growth while addressing immediate operational challenges..
Devised and executed training plans for new and existing staff to support competency and compliance.
Responsible for all recruiting, hiring, onboarding and training of team members.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.

Spa Manager

Hand & Stone Massage And Facial Spa

12.2014 - 10.2018

Enhanced customer satisfaction by implementing innovative spa services and treatments.
Streamlined appointment scheduling for improved efficiency and increased bookings.
Managed inventory control, reducing waste and lowering product costs.
Implemented marketing strategies, resulting in increased brand awareness and revenue growth.
Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
Implemented policies and procedures that optimized operational efficiency within the spa facility.
Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
Utilized promotions, print and digital marketing to attract new clients.
Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Trained and supervised spa staff on best practices, sales techniques and customer service.
Conducted regular staff meetings, informing team members of new spa services and policies.
Generated reports to track spa performance and make recommendations for improvement.
Managed expenses and controlled costs through proper salon budget development and monitoring.

Esthetician

Independant Contract

11.2012 - 12.2013

Developed customized facial treatments for individual clients to address specific skin care needs.
Analyzed skin condition and made appropriate product recommendations.
Advised clients on proper home-care regimens.
Created repeat business by developing long-term relationships with regular customers.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Full body waxing
Lash and brow tinting
Professional makeup application

Esthetician - Assistant Manager

Hand And Stone Massage And Facial

10.2012 - 12.2013

Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
Assisted in increasing overall spa revenue by upselling products and services during appointments.
Improved treatment efficiency by maintaining a clean, organized, and well-stocked workspace.
Promoted client retention by scheduling follow-up appointments and providing helpful skincare advice.
Ensured adherence to sanitation guidelines, maintaining a clean and hygienic environment for both staff and clients.
Aided in the growth of the spa''s clientele base through exceptional customer service skills and product knowledge sharing.
Participated in continuing education workshops to stay updated on industry trends, techniques, and advancements in skincare technology.
Increased client comfort levels during treatments by explaining procedures step-by-step while addressing any questions or concerns they may have had.
Helped streamline appointment scheduling processes for better time management within the spa setting.
Handled administrative tasks such as updating client profiles, processing payments, and managing inventory efficiently.
Enhanced teamwork among staff members, participating in weekly meetings and contributing to a positive work environment.
Fostered friendly, warm, and exceptional customer experience.
Recommended retail products for at-home use.
Stocked treatment rooms with proper supplies.
Educated clients on treatment options.
Flexibly worked evenings and weekends to maintain proper spa coverage.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Developed strong working relationships with staff, fostering a positive work environment.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.

Receptionist

Ultraskin Wax Center

03.2012 - 09.2012

Opened and or Closed establishment
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Mind and Body Software
Sales
Various receptionist duties

Certified Tanning Equipment Operator

Elite Tanning

03.2007 - 12.2010

Opened and or closed salon
Worked independently running store and overseeing all operations while efficiently taking care of all clients in person and over the phone.
Maintained accurate records of equipment performance and service history for future reference and analysis.
Supported owners by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
Customer Service - Built and maintained strong client rapport.
Sale / Upsells - Tanning Packages, lotions, makeup.
Airbrush Tanning
Certified in Tanning Equipment Operation

Summary

Work History

VP of Operations

Spa Manager

Esthetician

Esthetician - Assistant Manager

Receptionist

Certified Tanning Equipment Operator

Education

Licensed Esthetician

Skills

Certification

Timeline

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