Samantha Metzker
New Britain,Pennsylvania
Summary
Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences. Believed to be a hard-working, high energy employee with passion for customer satisfaction. Known for great reliability and attention to detail.
Overview
3
3
years of professional experience
Work History
Catering Server
Justfood In Buckingham
02.2024 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Replenished condiments and other supplies at tables and service bars.
- Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.
Coffee Kiosk Barista
Starbucks, Giant
04.2022 - 01.2024
- Streamlined beverage preparation processes, reducing wait times and improving customer experience.
- Provided exceptional customer service by listening attentively to requests and resolving any issues promptly.
- Supported management in implementing new policies or procedures to improve overall kiosk performance metrics and employee satisfaction rates.
- Showcased strong knowledge of various coffee brewing methods, resulting in consistent quality for all drinks served.
- Enhanced customer satisfaction by crafting high-quality beverages and maintaining a clean workspace.
- Built strong rapport with regular customers, fostering a welcoming atmosphere at the kiosk.
- Participated in marketing initiatives aimed at attracting new customers and promoting special events or limited-time offers.
- Maximized efficiency by multitasking effectively during busy periods without compromising service quality or beverage consistency.
- Adhered to strict food safety standards while preparing beverages and handling ingredients.
- Demonstrated flexibility in adapting to changing menu offerings or promotional items throughout seasonal shifts.
- Managed cash transactions efficiently, ensuring accuracy and timely service for customers.
- Continuously updated personal knowledge of coffee industry trends, incorporating new techniques and products into kiosk offerings for a unique customer experience.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Cashier
Rite Aid
09.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Education
No Degree - Human Services
Southern New Hampshire University
Hooksett, NH09.2028
No Degree - Psychology
Bucks County Community College
Newtown, PA05.2024
Skills
- Stress Tolerance
- Guest service
- Strong Communication Skills
- Cleaning and sanitizing
- Order Taking
- Food Safety
- Flexible Schedule
- Event Setup and Breakdown
- Detail Oriented
- Supply Restocking
- Food allergy understanding
Timeline
Catering Server
Justfood In Buckingham
02.2024 - Current
Coffee Kiosk Barista
Starbucks, Giant
04.2022 - 01.2024
Cashier
Rite Aid
09.2021 - 01.2022
No Degree - Human Services
Southern New Hampshire University
No Degree - Psychology
Bucks County Community College