Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Metzker

New Britain,Pennsylvania

Summary

Skillful Catering Server with background managing high volumes of guest needs in fast-paced environments. Hard-earned catering experience for large events and conferences. Believed to be a hard-working, high energy employee with passion for customer satisfaction. Known for great reliability and attention to detail.

Overview

3
3
years of professional experience

Work History

Catering Server

Justfood In Buckingham
02.2024 - Current
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Arranged linens and table settings according to seating plan and event theme.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Utilized proper food handling techniques to establish safety and quality of food served.
  • Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
  • Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
  • Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Set up banquet tables and chairs based on event requirements.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Answered guest questions about event plans and food service choices.
  • Responded to guest inquiries and requests promptly and courteously.
  • Served meals to customers according to established guidelines.
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Replenished condiments and other supplies at tables and service bars.
  • Handled food and beverage orders for up to 150 guests, delivering prompt and friendly service.

Coffee Kiosk Barista

Starbucks, Giant
04.2022 - 01.2024
  • Streamlined beverage preparation processes, reducing wait times and improving customer experience.
  • Provided exceptional customer service by listening attentively to requests and resolving any issues promptly.
  • Supported management in implementing new policies or procedures to improve overall kiosk performance metrics and employee satisfaction rates.
  • Showcased strong knowledge of various coffee brewing methods, resulting in consistent quality for all drinks served.
  • Enhanced customer satisfaction by crafting high-quality beverages and maintaining a clean workspace.
  • Built strong rapport with regular customers, fostering a welcoming atmosphere at the kiosk.
  • Participated in marketing initiatives aimed at attracting new customers and promoting special events or limited-time offers.
  • Maximized efficiency by multitasking effectively during busy periods without compromising service quality or beverage consistency.
  • Adhered to strict food safety standards while preparing beverages and handling ingredients.
  • Demonstrated flexibility in adapting to changing menu offerings or promotional items throughout seasonal shifts.
  • Managed cash transactions efficiently, ensuring accuracy and timely service for customers.
  • Continuously updated personal knowledge of coffee industry trends, incorporating new techniques and products into kiosk offerings for a unique customer experience.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Cashier

Rite Aid
09.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

No Degree - Human Services

Southern New Hampshire University
Hooksett, NH
09.2028

No Degree - Psychology

Bucks County Community College
Newtown, PA
05.2024

Skills

  • Stress Tolerance
  • Guest service
  • Strong Communication Skills
  • Cleaning and sanitizing
  • Order Taking
  • Food Safety
  • Flexible Schedule
  • Event Setup and Breakdown
  • Detail Oriented
  • Supply Restocking
  • Food allergy understanding

Timeline

Catering Server

Justfood In Buckingham
02.2024 - Current

Coffee Kiosk Barista

Starbucks, Giant
04.2022 - 01.2024

Cashier

Rite Aid
09.2021 - 01.2022

No Degree - Human Services

Southern New Hampshire University

No Degree - Psychology

Bucks County Community College
Samantha Metzker