Samantha Michael
Kennewick,WA
Overview
17
17
years of professional experience
Work History
Project Manager,Trainer, Energy Consultant
Lumio
06.2022 - 02.2024
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals
- Strengthened client relationships through exceptional communication skills and a commitment to understanding individual needs.
- Fostered positive working relationships with utility companies to expedite interconnection processes for clients'' systems.
- Supported team members in achieving collective goals through collaboration and sharing best practices in sales strategies.
- Produced quotes, proposals and contracts as part of sales process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Achieved energy efficiency goals, maximizing system performance through careful design and component selection.
- Conducted site assessments for potential clients to determine optimal placement of solar arrays for maximum energy production.
- Coordinated closely with construction managers during the installation phase, providing guidance on proper panel placement and wiring techniques as needed.
- Provided technical assistance to sales teams, helping close deals and increase company revenue.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Bartender Shift Manager
CG Public House
09.2020 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Served high customer volumes during special events, nights, and weekends.
Director’s Assistant
Visiting Angels In-home Health care
05.2015 - 12.2018
- Created plan of care for clients
- Conducted research and analysis on issues of interest to director and supported and managed high-volume requests and projects to meet objective's
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Ensured compliance with industry regulations and standards by conducting regular audits and training sessions.
- Responded effectively to emergency situations, coordinating with caregivers and relevant agencies to ensure clients'' safety and wellbeing.
- Developed strong relationships with healthcare providers, enabling better coordination of services for clients in need of additional support.
- Reported incidents and completed appropriate paperwork to document incidents.
- Evaluated caregiver performance regularly, provided constructive feedback, and implemented necessary improvements to enhance service quality.
- Assessed clients and developed plans to meet needs.
Recruitment Manager
Farmers District 24 Ty Bacon
09.2013 - 07.2017
- Managed 6 employees
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Business Admin/ Billing Manager/Office Managers Assistant/Sales recruiter
Intrinsic Marketing
03.2013 - 12.2015
- HR experience, Handled company and client billing, Processed Payments
- Accounts receivable
- Processed and completed all Merchant Service charge backs and sent clients to collections
- Helped set up interviews and also held first interviews with applicants
- Assisted office manager and sales manager
- Lots of spread sheets
- Answered phones and responded to multiple E-mails, set up and maintained office for staff and clients.
Receptionist, Account manager
Voice curve
01.2012 - 05.2013
- Managed 5 other employees
- Worked almost every day with Office Excel
- Made the web forms for the accounts
- Answered multi lined phones, set up appointments for businesses
Billing Specialist/Technical Support
Affiliated Computer Services (ACS)
08.2007 - 02.2008
- Answered repetitive calls for Sprint Billing, provided technical support and customer care.
- My strong interpersonal skills enable me to resolve complex issues with ease and confidence.
- Provide high level customer service to all customers by listening and truly hearing what is being said to fully understand all the issues or concerns.
Education
Medical Terminology -
Portland State University
Portland, OR06.2013
Business management -
Portland State University
Portland, OR06.2013
Computer Basics MS Office -
Portland State University
Portland, OR06.2013
Timeline
Project Manager,Trainer, Energy Consultant
Lumio
06.2022 - 02.2024
Bartender Shift Manager
CG Public House
09.2020 - 03.2023
Director’s Assistant
Visiting Angels In-home Health care
05.2015 - 12.2018
Recruitment Manager
Farmers District 24 Ty Bacon
09.2013 - 07.2017
Business Admin/ Billing Manager/Office Managers Assistant/Sales recruiter
Intrinsic Marketing
03.2013 - 12.2015
Receptionist, Account manager
Voice curve
01.2012 - 05.2013
Billing Specialist/Technical Support
Affiliated Computer Services (ACS)
08.2007 - 02.2008
Medical Terminology -
Portland State University
Business management -
Portland State University
Computer Basics MS Office -
Portland State University