Summary
Overview
Work History
Education
Skills
Writing
Languages
Timeline
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Samantha Milfort

East Orange,NJ

Summary

Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Server/Bartender

OTG Manager
07.2019 - Current
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Gained strong leadership skills by managing projects from start to finish.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Cashier

Wingstop LLC
12.2016 - 07.2019
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Addressed customer needs and made product recommendations to increase sales.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Famiglia Ristorante
04.2018 - 09.2018
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor of Arts - Medical Humanities

Montclair State University
Montclair, NJ
06.2022

Skills

  • Exceptional customer service

  • Patient support

  • Health Education

  • Hemoglobin Testing

  • Medical terminology knowledge

  • Specimen labeling procedures

  • Finger Stick Method

  • Skin puncture

  • Specimen Preparation

  • Glucose Screening

  • Paperwork Processing

Writing

I have been an avid reader since I came to the United States and learned the english language. I'm not too particularly fond of just one specific genre, if I find something interesting I will read it. My desire to read sparked my hunger for writing, whether its journaling, writing short stories, or writing for academic purposes, I pride myself in the ability to be able to express myself unabridged. 

Languages

Haitian Creole
Native or Bilingual
French
Professional Working
Spanish
Limited Working

Timeline

Server/Bartender

OTG Manager
07.2019 - Current

Cashier

Famiglia Ristorante
04.2018 - 09.2018

Cashier

Wingstop LLC
12.2016 - 07.2019

Bachelor of Arts - Medical Humanities

Montclair State University

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Samantha Milfort