Samantha Millan
Crandall
Summary
Accomplished Customer Service Representative at The Miami Corporation, adept in managing high-volume calls and enhancing client satisfaction. Fluent in English and Spanish, with proven cash handling expertise. Demonstrated strong client relations and detail-oriented multitasking, consistently achieving customer service goals. Trusted key holder with a focus on delivering exceptional service and communication. Experienced with high-speed typing and accurate data entry
Overview
17
17
years of professional experience
Work History
Customer Service Representative
The Miami Corportation
06.2022 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Detailed payment options and explained price, receipt and billing details to customers.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pawn Broker
Value pawn
07.2013 - 07.2017
- Greeted incoming customers and offered immediate assistance with items.
- Trained new sales associates
- Operated a cash register for cash, check and credit card transactions
- Maintained cleanliness and presentation of stock room and production floor.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Answered customer telephone calls promptly and in an appropriate manner.
- handled cash up to $1300
- pawns, sales, layaways
- handled firearms
Cashier
Whataburger
05.2008 - 08.2010
- Welcomed and greeted customers daily.
- Handled cash, credit, debit cards and, providing correct change in payment transactions.
- Stocked my work area
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Irving High School
Irving, TX01-2011
Skills
- Trusted key holder
- Fluent in English & Spanish
- Cash handling and management
- Computer literate
- Inbound and Outbound phone calls
- Detail-oriented
- Communicating with clients
- Strong client relations
- Goal-oriented
- Customer service
- Data entry
- Fast and accurate typing
Timeline
Customer Service Representative
The Miami Corportation
06.2022 - 04.2025
Pawn Broker
Value pawn
07.2013 - 07.2017
Cashier
Whataburger
05.2008 - 08.2010
High School Diploma -
Irving High School
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