Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Samantha Miller

Mesquite,NV

Summary

Well experienced Barista offering 3-4 years of coffee and beverage industry experience. Highly motivated Team Member and Waitress offering 5-6 years of engaging service in restaurant and mezzanine settings. Versatile server with extensive experience in fast-paced locations. Personable waitress skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

10
10
years of professional experience

Work History

Barista

Starbucks
02.2019 - 07.2021
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Monitored customer feedback to improve barista performance and customer service.

Barista

Tully's Coffee At Boeing Factory
03.2017 - 10.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Sales Associate

Payless Shoe Source
01.2016 - 03.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Waitress/Team Member

Pizza Hut
01.2012 - 07.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Processed customer payments and balanced cash drawers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Prepared food orders, cooking on grill and operating fry station.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Associate of Arts - Cosmetology And Hair Dressing

Gene Juarez Academy North Seattle
Mountlake Terrace, WA
2017

High School Diploma -

Kamiak High School
Mukilteo, WA
06.2015

Skills

  • Beverage Preparation
  • POS Systems
  • Food Preparation
  • Ordering Procedures
  • Cash Handling
  • Sales Expertise
  • Exceptional Customer Service
  • Cooking
  • Professional Demeanor
  • Ability to develope appropriate relationships with wide customer base
  • Multi-Tasking Strength
  • Customer Needs Assessment

Additional Information

I believe I thrive in fast paced environments and can guarantee my personality brings a spark of refreshment and fun to any setting. I've been in Mesquite Nevada for about one year now and since I have moved here I haven't found such a wonderful crowd of people other than at The Eureka, may that be the resort or the Casino! The staff are welcoming and pleasant and really take the time to get to know their customers, by names to their favorite cocktails. The way the employees co-exist peacefully all while being timely and personable makes the experience of going out for drinks and gambling all the more worth it. Personally, this is the sort of establishment I would find myself wanting to work in and be apart of. Whenever I come and visit The Eureka and see how pleased most of the customers are, nine times of out ten I see them again and again. That just makes sense to me to want to work somewhere where everyone including the staff are happy and thriving together everyday.

Timeline

Barista

Starbucks
02.2019 - 07.2021

Barista

Tully's Coffee At Boeing Factory
03.2017 - 10.2018

Sales Associate

Payless Shoe Source
01.2016 - 03.2017

Waitress/Team Member

Pizza Hut
01.2012 - 07.2014

Associate of Arts - Cosmetology And Hair Dressing

Gene Juarez Academy North Seattle

High School Diploma -

Kamiak High School
Samantha Miller