Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Miller

Battle Creek,MI

Summary

I am eager to secure a Logistics Data Analyst position. I am a very organized and reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. I am a dependable employee seeking opportunity to expand skills and contribute to company success. I am considered hardworking, ethical and detail-oriented. I am always willing to take on tasks to support and meet team goals.

Overview

11
11
years of professional experience

Work History

Lawn Care Business Owner

Sams Affordable Lawncare
Battle Creek, MI
04.2023 - Current
  • Outlined new business goals, objectives and action plans to fuel improvement.
  • Oversaw day-to-day activities to facilitate business operations.
  • Contacted existing and prospective clients to increase new and repeat business.
  • Resolved customer complaints in timely manner while maintaining professionalism.
  • Established positive relationships with clients.

Card Services Representative

Kellogg Community Credit Union
Battle Creek
02.2022 - 11.2023
  • Identified and submitted suspicious transaction activity to fraud analytics team for review through processor and pulled additional documentation from internal systems to support investigations
  • Retrieved member service inquiries and processed requests for service or maintenance needs
  • Created and entered data for cyber fraud warnings, inputting data for reports for month end, received fraud reports from processor and worked daily reports.

Teller

Advia Credit Union
Battle Creek
03.2021 - 02.2022
  • Kept accurate drawer counts with correct handling of cash transactions, verified currency and coin requirements, limitations and regulations were maintained
  • Resolved member issues, addressing account problems and discrepancies, prevented fraud by spotting suspicious behavior and problematic transactions
  • Opened, updated and closed accounts for members.

Groundskeeper

AMB Industries
Battle Creek
11.2020 - 03.2021
  • Maintained cleanliness of athletic facilities, completed inventory of supplies and restocked low stock items
  • Maintained cleanliness and professional appearance through proper upkeep of sidewalks, driveways, parking lots, shoveled snow and applied salt during inclement weather
  • Supported mowing and leaf clean ups, kept landscaping neat through litter removal and bed cleaning.

Member Specialist

Grand Trunk (BC) Employees Federal Credit Union
Battle Creek
01.2018 - 03.2020
  • Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees
  • Processed payment transactions and kept accurate records, connected members with services to assess needs and help members achieve goals
  • Entered data into company software and documented account information and member inquiries, kept accurate drawer counts with correct handling of cash transactions.

Military Police Officer

Michigan Army National Guard
Taylor, MI
05.2014 - 11.2017
  • Managed situations with calm, analytical approach focused on successfully prioritizing needs, reclaiming order, and minimizing further damage or harm
  • Handled wide-ranging and highly stressful situations effectively by maintaining current training in weaponry, hand-to-hand fighting, and conflict management strategies
  • Coordinated effective responses to various incidents by maintaining control in high-pressure situations during training, lead soldiers during monthly drill weekends and during two-week summer annual training.

Front Desk Receptionist

YMCA
Battle Creek
10.2015 - 07.2017
  • Verified guest payment and contact information, input data into job-related software for court rentals
  • Managed court schedules, court set up and break downs, coordinated with outside programs to provide services for their needs and wants.

Produce Associate

Walmart
Battle Creek
10.2013 - 09.2014
  • Reduced shrink, paying consistent attention to product dating and rotation, adhering to health department standards to protect customers
  • Broke down coolers, unstacked incoming products and rotated current products
  • Replenished supplies by monitoring and sourcing inventory, unloaded produce trucks using powered or manual pallet jack.

Education

Certification - Military Police School

Fort Leonardwood, MO
07.2015

High School Diploma - High School

Pennfield High School
Battle Creek, MI
06.2013

Skills

  • Customer Service
  • Data Entry
  • Microsoft Office
  • Problem Solving
  • Teamwork and Collaboration
  • Multi-Line Phone Systems
  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Team Leadership Qualities

Timeline

Lawn Care Business Owner

Sams Affordable Lawncare
04.2023 - Current

Card Services Representative

Kellogg Community Credit Union
02.2022 - 11.2023

Teller

Advia Credit Union
03.2021 - 02.2022

Groundskeeper

AMB Industries
11.2020 - 03.2021

Member Specialist

Grand Trunk (BC) Employees Federal Credit Union
01.2018 - 03.2020

Front Desk Receptionist

YMCA
10.2015 - 07.2017

Military Police Officer

Michigan Army National Guard
05.2014 - 11.2017

Produce Associate

Walmart
10.2013 - 09.2014

Certification - Military Police School

Fort Leonardwood, MO

High School Diploma - High School

Pennfield High School

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Samantha Miller