Samantha Miller
Battle Creek,MI
Summary
I am eager to secure a Administrative Assistant position. I am a very organized and reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. I am a dependable employee seeking opportunity to expand skills and contribute to company success. I am considered hardworking, ethical and detail-oriented. I am always willing to take on tasks to support and meet team goals.
Overview
11
11
years of professional experience
Work History
Lawn Care Business Owner
Sams Affordable Lawncare
Battle Creek, MI
04.2023 - Current
- Outlined new business goals, objectives and action plans to fuel improvement.
- Oversaw day-to-day activities to facilitate business operations.
- Contacted existing and prospective clients to increase new and repeat business.
- Resolved customer complaints in timely manner while maintaining professionalism.
- Established positive relationships with clients.
Card Services Representative
Kellogg Community Credit Union
Battle Creek
02.2022 - 11.2023
- Identified and submitted suspicious transaction activity to fraud analytics team for review through processor and pulled additional documentation from internal systems to support investigations
- Retrieved member service inquiries and processed requests for service or maintenance needs
- Created and entered data for cyber fraud warnings, inputting data for reports for month end, received fraud reports from processor and worked daily reports.
Teller
Advia Credit Union
Battle Creek
03.2021 - 02.2022
- Kept accurate drawer counts with correct handling of cash transactions, verified currency and coin requirements, limitations and regulations were maintained
- Resolved member issues, addressing account problems and discrepancies, prevented fraud by spotting suspicious behavior and problematic transactions
- Opened, updated and closed accounts for members.
Groundskeeper
AMB Industries
Battle Creek
11.2020 - 03.2021
- Maintained cleanliness of athletic facilities, completed inventory of supplies and restocked low stock items
- Maintained cleanliness and professional appearance through proper upkeep of sidewalks, driveways, parking lots, shoveled snow and applied salt during inclement weather
- Supported mowing and leaf clean ups, kept landscaping neat through litter removal and bed cleaning.
Member Specialist
Grand Trunk (BC) Employees Federal Credit Union
Battle Creek
01.2018 - 03.2020
- Performed troubleshooting and maintenance tasks and resolved problems related to service charges or fees
- Processed payment transactions and kept accurate records, connected members with services to assess needs and help members achieve goals
- Entered data into company software and documented account information and member inquiries, kept accurate drawer counts with correct handling of cash transactions.
Military Police Officer
Michigan Army National Guard
Taylor, MI
05.2014 - 11.2017
- Managed situations with calm, analytical approach focused on successfully prioritizing needs, reclaiming order, and minimizing further damage or harm
- Handled wide-ranging and highly stressful situations effectively by maintaining current training in weaponry, hand-to-hand fighting, and conflict management strategies
- Coordinated effective responses to various incidents by maintaining control in high-pressure situations during training, lead soldiers during monthly drill weekends and during two-week summer annual training.
Front Desk Receptionist
YMCA
Battle Creek
10.2015 - 07.2017
- Verified guest payment and contact information, input data into job-related software for court rentals
- Managed court schedules, court set up and break downs, coordinated with outside programs to provide services for their needs and wants.
Produce Associate
Walmart
Battle Creek
10.2013 - 09.2014
- Reduced shrink, paying consistent attention to product dating and rotation, adhering to health department standards to protect customers
- Broke down coolers, unstacked incoming products and rotated current products
- Replenished supplies by monitoring and sourcing inventory, unloaded produce trucks using powered or manual pallet jack.
Education
Certification - Military Police School
Fort Leonardwood, MO
07.2015
High School Diploma - High School
Pennfield High School
06.2013
Skills
- Customer Service
- Data Entry
- Microsoft Office
- Problem Solving
- Teamwork and Collaboration
- Multi-Line Phone Systems
- Customer Data Confidentiality
- Multitasking and Prioritization
- Team Leadership Qualities
Timeline
Lawn Care Business Owner
Sams Affordable Lawncare
04.2023 - Current
Card Services Representative
Kellogg Community Credit Union
02.2022 - 11.2023
Teller
Advia Credit Union
03.2021 - 02.2022
Groundskeeper
AMB Industries
11.2020 - 03.2021
Member Specialist
Grand Trunk (BC) Employees Federal Credit Union
01.2018 - 03.2020
Front Desk Receptionist
YMCA
10.2015 - 07.2017
Military Police Officer
Michigan Army National Guard
05.2014 - 11.2017
Produce Associate
Walmart
10.2013 - 09.2014
Certification - Military Police School
Fort Leonardwood, MO
High School Diploma - High School
Pennfield High School
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