Samantha Miller
Tomball,USA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
Work History
Hair and Nail Technician
Home Business
Grand Rapids, MI
07.2016 - Current
- I received my cosmetology license from Douglass J Aveda Institute.
- Freelance hair, nails, and makeup from my own home, or destination proffered for clients.
- Provided exceptional nail care services, ensuring client satisfaction through quality application techniques.
Server
Mama Thai’s Asian Cafe
Grand Haven, MI
03.2024 - 07.2024
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server/Bartender
La Cantina
Escanaba, MI
07.2022 - 11.2023
- Delivered exceptional customer service, ensuring guests felt welcomed and valued.
- Managed order accuracy through effective communication with kitchen staff to meet guest preferences.
- Trained new servers on menu knowledge and operational procedures to uphold service standards.
- Oversaw daily operations during peak hours, maintaining efficient workflow and team productivity.
- Enhanced guest experiences by offering personalized recommendations based on menu offerings.
- Demonstrated strong multitasking skills while managing multiple tables without compromising service quality.
- Collaborated with team members during busy shifts to ensure excellent guest experiences.
- Performed opening and closing duties to prepare dining area for seamless service transitions.
Bartender
Old homestead tavern
Norton Shores, MI
05.2021 - 08.2022
- Closing bartender from 6pm - 4am, closed the bar down and did all FOH and BOH cleaning and closing responsibilities, opened once a week also 10am - 6pm and did the opening work and side work.
- Crafted and served a diverse range of cocktails, enhancing customer experience and satisfaction.
- Managed inventory and ordered supplies, ensuring optimal stock levels for efficient operations.
- Trained new bartenders on drink preparation techniques and customer service best practices.
- Oversaw bar setup and breakdown, maintaining cleanliness and organization throughout shifts.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Logan's Roadhouse
Kentwood, MI
10.2019 - 07.2020
- Serving in a very fast paced environment handling multiple tasks including greeting and giving best customers service possible as well as cleaning and helping out my other coworkers with anything they need.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Sales Associate
The TJX Companies, Inc.
Grand Rapids, MI
09.2018 - 07.2019
- Worked at the cash registers checking customers and their items out, along with reorganizing different sections of the store as well at unload new shipments everyweek and hanging and tagging new inventory
- Managed inventory levels and restocked merchandise to ensure availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Direct Care Worker
GREEN ACRES NURSING HOME
Wayland, MI
05.2016 - 11.2017
- Worked as a direct care worker at this adult foster care home for people over 50 years old that have mental health disabilities. Would clean each person room and take care of anything they needed done as well as helping them use the restroom and bathing, delivered medications at very specific times along with meals and help feeding if needed. I also helped with activities during the day like board or card games.
- Provided compassionate support to residents in daily living activities and personal care.
- Assisted nursing staff in monitoring patient health and reporting changes in conditions.
- Implemented individualized care plans to enhance resident comfort and well-being.
- Facilitated communication between residents, families, and healthcare professionals for optimal care coordination.
- Advocated for residents' needs, ensuring their rights were respected and upheld within the facility.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Hostess/Server
Outback Steakhouse
Grand Rapids, MI
05.2015 - 05.2016
- Worked here as a host and then server after I turned 18, was my first job, after I left for college, whenever I would come back for holiday breaks or weekends I would go back and work for that period of time.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Trained new host staff on operational procedures and customer service best practices.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Cosmetology License -
Douglas J Aveda Institute
Grand Rapids, MI2016
High School Diploma -
Thornapple Kellogg Highschool
Middleville, MI05.2015
2 Years - Liberal Arts & Sciences
Saginaw valley state university
Saginaw, MI05.2019
Skills
- Effective communication skills
- Time management proficiency
- Cash handling expertise
- Leadership qualities
- Hospitality experience
- Upselling techniques
- Collaborative teamwork skills
- Multi-tasking capabilities
- Interpersonal skills
- Dependability and punctuality
- Outstanding customer service
- Outgoing demeanor
- Flexible work schedule
- Cash register proficiency
- Stocking and receiving processes
- Client service focus
- Store opening and closing procedures
- Sales expertise in products
- Product sales knowledge
- POS system proficiency
- Meeting deadlines effectively
- Adaptation to diverse groups
- Inventory tracking methods
- Inventory control practices
- Merchandise display strategies
- Product recommendation skills
- Sales trend analysis
- Task prioritization techniques
- Retail sales
Timeline
Server
Mama Thai’s Asian Cafe
03.2024 - 07.2024
Server/Bartender
La Cantina
07.2022 - 11.2023
Bartender
Old homestead tavern
05.2021 - 08.2022
Server
Logan's Roadhouse
10.2019 - 07.2020
Sales Associate
The TJX Companies, Inc.
09.2018 - 07.2019
Hair and Nail Technician
Home Business
07.2016 - Current
Direct Care Worker
GREEN ACRES NURSING HOME
05.2016 - 11.2017
Hostess/Server
Outback Steakhouse
05.2015 - 05.2016
Cosmetology License -
Douglas J Aveda Institute
High School Diploma -
Thornapple Kellogg Highschool
2 Years - Liberal Arts & Sciences
Saginaw valley state university