Samantha Mills
Kansas City,KS
Overview
14
14
years of professional experience
Work History
Patient Financial Advisor
The University of Kansas Health System
Kansas City, KS
01.2026 - Current
- Advised patients on financial assistance programs and eligibility criteria.
- Facilitated insurance verification processes to ensure accurate patient billing.
- Developed and maintained comprehensive knowledge of health system policies and procedures.
- Screened patients with financial needs to determine assistance choices.
Pre Cert Pre Reg Specialist
University Of Kansas Health System
Kansas City, KS
04.2021 - 01.2026
- Coordinated peer-to-peer sessions to address and resolve denied service cases.
- Managed and organized provider schedules, facilitating effective time management and appointment adherence.
- Collaborated with cross-functional teams to streamline operational workflows and reduce delays.
- Organized additional time slots for healthcare providers to enhance patient care.
Medical Support Operation Supervisor
The University of Kansas Health System
Kansas City, KS
02.2020 - 04.2021
- Manages all phases of large and small projects. Accountable for the success of project, process improvements
- Manages office supplies and inventory for all ENT clinics
- Handles all IME and Work comp scheduling
- Selects, trains/orients, and supervise departmental personnel. Responsible for work assignments and daily operations
- Ensures adequate Patient Registration Representative staffing for all ENT clinics
- A resource for all team members
- Works with senior management to develop long-range plan and organizational policies.
- Ensures that patients are treated in a prompt and courteous manner by staff.
Outpatient Registration Representative SR.
The University of Kansas Health System
Kansas City, KS
01.2017 - 02.2020
- Leads the team in the absence of the manager
- Facilitated manager with preparation of department to meet regulatory requirements.
- Participates in process improvement projects and Health System initiatives
- Ensures adequate Patient Registration Representative staffing for all ENT clinics
- Works closely with the leadership team to determine department vision and goals
- Training and orientation of all new Patient Registration Representatives
- Actively participated in preparing, coordinating, ordering supplies, staffing in opening the Corporate Medical Plaza ENT clinic.
- A resource for all team members with Patient Registration Representatives roles and responsibilities
- Super user on templates for providers clinics
- Manages office supplies and inventory for all ENT clinics
Patient Registration Representative
The University of Kansas Health System
Kansas City, KS
02.2013 - 01.2017
- Register and schedule patient appointments with a high rate of accuracy
- Enter confidential personal health information and financial information into Epic
- Communication with insurance companies for pre-certification of services by providers in the clinic
- Scanning of internal and external records into patient charts
- Handle payments: collect payments towards patient’s co-pays and bills, apply payments and adjustments to patient accounts, and reconcile daily cash reports
- Manages office supplies and inventory for KU MedWest ENT clinic
- Ensure to obtain referral and authorizations for patient visits and procedures for certain payors
Assistant Manager
Christopher and Banks
Kansas City, KS
05.2012 - 04.2014
- Operated the cash register and handled transactions with customers
- Collected payments and online product ordering
- Handled returns and exchanges
- Settled the cash drawer and completed deposit write-ups
- Performed opening and closing duties
Education
High School -
Bonner Springs High School
Bonner Springs, KS05.2007
Skills
- Proficient in Microsoft Word and Excel
- Patient-focused care
- Maintains strict confidentiality
- Strong work ethic
- Highly accountable
- Proficient use of Epic (electronic medical records system)
- Strong organizational skills
- Exercises good judgment
- Good time management
Timeline
Patient Financial Advisor
The University of Kansas Health System
01.2026 - Current
Pre Cert Pre Reg Specialist
University Of Kansas Health System
04.2021 - 01.2026
Medical Support Operation Supervisor
The University of Kansas Health System
02.2020 - 04.2021
Outpatient Registration Representative SR.
The University of Kansas Health System
01.2017 - 02.2020
Patient Registration Representative
The University of Kansas Health System
02.2013 - 01.2017
Assistant Manager
Christopher and Banks
05.2012 - 04.2014
High School -
Bonner Springs High School