Samantha Millwood
Harvest,AL
Summary
Accomplished Office Manager with a proven track record at Focus MD, enhancing team productivity by 40% through effective delegation and staff management. Skilled in office administration and fostering customer relations, adept at handling sensitive information with discretion. Demonstrates exceptional time management and listening skills, ensuring high levels of customer and employee satisfaction. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Goldfish Swim School
01.2024 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Office Manager
Focus MD
10.2022 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Facilitated outreach into community for public events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Customer Service Representative
SITEL Worldwide
10.2018 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Business And Marketing
University of Alabama At Huntsville
Huntsville, AL05.2026
Bachelor of Science - Biology
University of Alabama At Huntsville
Huntsville, AL05.2024
Bachelor of Science - Funeral Services And Mortuary Science
University of Alabama At Huntsville
Huntsville, AL05.2023
Associate of Science - Biology
Jefferson State Community College
Birmingham, AL05.2020
Skills
- Time Management
- Training and coaching
- Listening Skills
- Office Management
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Relationship Building
- Staff Management
- Employee Supervision
Timeline
Front Desk Representative
Goldfish Swim School
01.2024 - Current
Office Manager
Focus MD
10.2022 - 12.2023
Customer Service Representative
SITEL Worldwide
10.2018 - 01.2021
Associate of Science - Business And Marketing
University of Alabama At Huntsville
Bachelor of Science - Biology
University of Alabama At Huntsville
Bachelor of Science - Funeral Services And Mortuary Science
University of Alabama At Huntsville
Associate of Science - Biology
Jefferson State Community College
Similar Profiles
Luka KruegerLuka Krueger
Assistant Manager at Goldfish Swim School & Goldfish Swim School FranchisingAssistant Manager at Goldfish Swim School & Goldfish Swim School Franchising
Isabella CichoskiIsabella Cichoski
Swim Instructor at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor at Goldfish Swim School & Goldfish Swim School Franchising
Kaitlyn LynadyKaitlyn Lynady
Swim Instructor at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor at Goldfish Swim School & Goldfish Swim School Franchising
Mirella MenjivarMirella Menjivar
Deck Supervisor at Goldfish Swim School & Goldfish Swim School FranchisingDeck Supervisor at Goldfish Swim School & Goldfish Swim School Franchising
Cherrelle McCulloughCherrelle McCullough
Server at La Torcia Brick Oven PizzaServer at La Torcia Brick Oven Pizza