Samantha Minkley
Hermitage ,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving abilities. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Methodical and detail-oriented team player with expertise in customer service.
Overview
26
26
years of professional experience
Work History
Office Manager/Dental Assistant
119 Bridge Dental Care, P.C.
09.2008 - 05.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Residential Appraiser
Mid Michigan Appraisal Service
03.2006 - 11.2008
- Ensured compliance with industry standards, adhering to local, state, and federal regulations during all appraisal assignments.
- Monitored industry news and developments to stay informed about changes in regulations or best practices.
- Collaborated with real estate agents for inspections and to gather relevant data for appraising properties in a timely manner.
- Developed comprehensive reports for clients that included market trends, neighborhood analysis, and comparable sales data.
Aviation Department Manager
Northern Air, Gerald R. Ford International Airport
06.1995 - 09.1997
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Managed flight schedules effectively, optimizing resource allocation for maximum productivity while maintaining safety standards.
Senior Corporate Travel Agent
Travel Consultants, Inc.
09.1990 - 06.1995
- Conducted thorough research on destinations, accommodations, and transportation options for optimal recommendations.
- Assisted clients during emergencies or disruptions, offering alternative solutions to ensure minimal impact on their plans.
- Managed a high volume of bookings while maintaining accuracy and attention to detail.
- Collaborated with team members to improve overall performance and exceed company goals.
Education
High School Diploma -
Portland High School
Portland, MIEducation/General Studies
Grand Valley State University
Allendale, MISkills
- Office Management
- Excellent Multi-Tasking Skills
- Administrative Support
- Customer Service
- Highly Dependable
- Insurance Billing
- Complex Scheduling Experience
- Dental Assistant
- Dental Office Administration
- Corporate Travel/Aviation Management
Timeline
Office Manager/Dental Assistant
119 Bridge Dental Care, P.C.
09.2008 - 05.2016
Residential Appraiser
Mid Michigan Appraisal Service
03.2006 - 11.2008
Aviation Department Manager
Northern Air, Gerald R. Ford International Airport
06.1995 - 09.1997
Senior Corporate Travel Agent
Travel Consultants, Inc.
09.1990 - 06.1995
High School Diploma -
Portland High School
Education/General Studies
Grand Valley State University
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