Samantha Miranda
Bridgeport,CT
Summary
Authorized to work in the US for any employer.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Claims Specialist
APCO HOLDINGS
Norcross, GA
12.2022 - 02.2023
- Maintained knowledge of policies, procedures and vehicle warranty coverage benefit levels, eligibility systems and verification processes.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Documented specific claims by completing and recording forms, reports and logs.
- Investigated and analyzed requirements to improve timeliness of reports to customers.
- Established proof of loss by studying documentation and assembling additional information from outside sources.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Checked documentation for payment and appropriate coding, catching errors and making revisions.
Lead Customer Service Representative
Consumer Relations Group
Savannah, GA
09.2021 - 12.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints by phone, email or chat to immediately rectify issues. Following up with questionnaire's for claims to be satisfied.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Processed customer account changes with proprietary software.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted charges and refunded money to resolve customers' service or billing complaints.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Accounts Receivable /Payable Clerk
Penske Automotive Group
Fairfield, CT
05.2021 - 09.2021
- Posted customer payments by recording cash, checks and credit card transactions.
- Used accounting software to enter and post accounts receivable documents.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reconciled computer reports with manually maintained ledgers.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Accessed financial information to answer questions and gather details about specific accounts.
- Classified and summarized financial data to compile and enter in financial records through Excel
- Compiled current budget data from estimated expenses and prior budgets.
Accounting Admin Clerk
DAN PERKINS SUBARU
Milford, CT
09.2018 - 04.2021
- Knowledgeable in programs: CDK/ ADP & Excel
- Calling lien holders for titles/ lien releases
- Answered telephones, directed calls and took messages.
- Maintained records and personnel files to drive administration and office support, along with Sales/Parts/Service Departments
- Warranty/Contracts Processor/Remittance
- Warranty Cancellation Coordinator
- Excel data entry analogs
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Leveraged office tools and equipment to copy and distribute forms, reports and correspondence.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
Retail Store Manager
The Walking Company
Trumbull, CT
11.2015 - 09.2018
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Supervised cash drawer balances and deposits of store receipts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared and submitted nightly bank deposits.
Education
GED -
Central
Bridgeport, CT02.2018
Skills
- Retail Management
- Data Entry
- Cash Handling
- Merchandising
- Administrative Experience
- Employee Orientation
- Interviewing
- Financial Report Writing
- Human Resources
- Accounts payable/receivable (5 years)
- Leadership
- Account Reconciliation (5 years)
- Journal Entries
- General Ledger Accounting
- Auditing
- Bank Reconciliation
- Financial Statement Preparation
- Financial Analysis
- Microsoft Excel
- Clerical experience
- Customer service (10 years)
- Claims Customer support
- Typing
- Transcription (5 years)
- Analysis skills
- Documentation Review
- Settlement Determinations
- Coverage Determination
- Teamwork and Collaboration
- Problem-Solving
- Eligibility Determination
- Claim Amount Calculations
- Verbal and Written Communication
- Financial Transactions
- Organizing and Prioritizing Work
- Account Management Software
- Data Entry Software
- 10-key Touch
- Policy and Procedure Explanations
- Active Listening
- Attention to Detail
- Critical Thinking
- Time Management
- Recordkeeping Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Claims Specialist
APCO HOLDINGS
12.2022 - 02.2023
Lead Customer Service Representative
Consumer Relations Group
09.2021 - 12.2022
Accounts Receivable /Payable Clerk
Penske Automotive Group
05.2021 - 09.2021
Accounting Admin Clerk
DAN PERKINS SUBARU
09.2018 - 04.2021
Retail Store Manager
The Walking Company
11.2015 - 09.2018
GED -
Central