Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Mitchell

Gloucester,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Technician Team Leader

CVS
09.2011 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Counter Helper

Lobster Pool
08.2009 - 08.2011
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Front Store Supervisor

Stop And Shop
09.2004 - 06.2008
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Gloucester High School
Gloucester, MA
06.2005

Skills

  • Customer Service
  • File and Record Maintenance
  • Works Well Under Pressure
  • Multitasking and Organization
  • Attention to Detail
  • Troubleshooting
  • Customer Rapport
  • Team Training
  • Inventory Oversight

Timeline

Technician Team Leader

CVS
09.2011 - Current

Counter Helper

Lobster Pool
08.2009 - 08.2011

Front Store Supervisor

Stop And Shop
09.2004 - 06.2008

Gloucester High School

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Samantha Mitchell