Samantha Mitchell
Montgomery
Summary
Healthcare administration professional with 7 years of experience in patient scheduling, insurance processing, and EHR/EMR management. Expertise in claims processing, payment collection, and maintaining accurate medical records. Recognized for strong communication skills, effective multitasking, and precision in high-pressure environments. Pursuing opportunities as a Remote Medical Administrative Coordinator or Specialist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Clerk
Health Insurance Inc.
04.2023 - 03.2024
- Manage a high volume of both inbound and outbound calls to address customer inquiries while ensuring optimal service delivery.
- Processed insurance claims and remittances efficiently with 100% accuracy and adherence to established timelines.
- Handled payment transactions and investigated unresolved insurance claims to identify and correct payment discrepancies.
Business Owner
3Glamisters
09.2019 - 03.2024
- Developed and managed a comprehensive online inventory, focusing on women’s accessories to cater to client preferences.
- Executed targeted marketing strategies to effectively promote products to a specific customer base, leading to consistent sales.
- Maintained meticulous financial records to monitor inventory levels and profitability, contributing to the business’s ongoing success.
Medical Assistant
Baptist Neurosurgery
Montgomery
09.2019 - 09.2020
- Managed patient flow and prepared exam rooms, ensuring reading for physician assessments and addressing all patient inquiries.
- Accurately recorded medical histories and vital signs, contributing to comprehensive patient documentation.
- Enhanced administrative procedures by organizing patient records, processing insurance forms, and facilitating appointment scheduling and patient registration.
Collections Representative
Alorica
Montgomery
02.2017 - 09.2019
- Negotiated full balance collections through effective communication and negotiation techniques.
- Analyzed debtor accounts to identify causes of delinquency and facilitate payment resolutions.
- Managed over 100 inbound and outbound calls daily, consistently achieving productivity standards of 95%.
- Streamlined contract management processes to enhance payment processing efficiency.
Education
Certified Medical Assistant -
Fortis College
Montgomery01-2017
Associate of Applied Science - Medical Billing and Coding
Fortis College
Centerville, OH05-2012
Skills
- Microsoft Office and Google Suite
- Customer service
- Data entry and documentation
- HIPAA compliance
- Electronic medical records (EMR)
- Medical terminology
- Explanation of benefits (EOBs)
- CPT coding
- ICD-9 and ICD-10
- Prior authorization
- Office administration
- Payment solicitation
- Medical billing
- Claims processing
- Patient care assessment
- Insurance verification
Certification
- Certified Medical Assistant
- Certified Multi-Skilled Medical Billing & Coding Specialist
- Certified Phlebotomy
- Certified Multi-Skilled Healthcare Instructor
Timeline
Insurance Clerk
Health Insurance Inc.
04.2023 - 03.2024
Business Owner
3Glamisters
09.2019 - 03.2024
Medical Assistant
Baptist Neurosurgery
09.2019 - 09.2020
Collections Representative
Alorica
02.2017 - 09.2019
Certified Medical Assistant -
Fortis College
Associate of Applied Science - Medical Billing and Coding
Fortis College