SAMANTHA MOHN
Leesport ,United States
Summary
Fully licensed in P&C, Life Health and Accident. Accomplished Insurance Agent at State Farm, adept in client needs analysis and policy writing, excelled in building client relationships and achieving sales targets. Demonstrated exceptional customer service and professionalism, ensuring client satisfaction and loyalty. Proven multitasking abilities and team leadership contributed to efficient account management and compliance with regulatory standards.
Overview
15
15
years of professional experience
Work History
Insurance Agent- Full Licensed
State Farm
05.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Personal Account Representative
State Farm
01.2024 - 04.2024
- Streamlined account management processes for improved efficiency and productivity.
- Managed high-pressure situations calmly and professionally, effectively handling client complaints or escalated issues.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues.
- Generated increased revenue through cross-selling financial products and services to clients.
- Reduced wait times for clients by efficiently managing workload and prioritizing tasks accordingly.
- Achieved sales targets consistently by utilizing effective selling techniques and persuasive communication skills.
Homemaker
Home
06.2013 - 01.2024
- I left my last job to get married and start a family
- My husband was in the U.S marine corps from 2012 till 2017
- I moved to California to U.S marine corps base Camp Pendleton where I was a stay at home mother raising children and taking care of my family
Sales Clerk
Ulta
08.2010 - 06.2013
- Answered customers' questions and addressed problems and complaints in person and via phone
- Marked clearance products with updated price tags
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Educated customers on product and service offerings
- Offered exceptional customer service to differentiate and promote the company brand
- Consulted with customers on the latest styles and trends
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Kept current on market and product trends to effectively answer customer questions
- Processed shipments and maintained organized stock shelves
- Processed all sales transactions accurately and in a timely fashion
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
Receptionist
CTDI
05.2010 - 04.2011
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building
- Juggled answering phones while attending to clients in person
Brand Representative
Justice
07.2009 - 04.2010
- Received and processed cash and credit payments for in-store purchases
- Exceeded targeted sales goals
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Demonstrated that customers come first by serving them with a sense of urgency
Education
High-school Diploma -
Conrad Weiser
Robesonia, PA06.2009
Skills
- Quotes and sales
- Customer follow-up
- Auto insurance
- Client needs analysis
- Policy writing
- Upselling
- Negotiation
- Health insurance
- Property insurance
- Reliability
- Team Leadership
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Customer Service
- Professionalism
- Time management abilities
- Communication Skills
- Calculate premiums
- Financial Planning
Timeline
Insurance Agent- Full Licensed
State Farm
05.2024 - Current
Personal Account Representative
State Farm
01.2024 - 04.2024
Homemaker
Home
06.2013 - 01.2024
Sales Clerk
Ulta
08.2010 - 06.2013
Receptionist
CTDI
05.2010 - 04.2011
Brand Representative
Justice
07.2009 - 04.2010
High-school Diploma -
Conrad Weiser
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