SAMANTHA MOLDEN
Hobart,IN
Summary
Dedicated, efficient individual who excels at problem solving. Striving to always give the best customer service whether its with owners, installers, customers or building departments and get my work done in a timely manner. Honest, charismatic, and always a team player. Proficient in all Microsoft Programs. I have the ability to work under pressure and with targeted goals while working multiple sites, customers, or projects simultaneously. Determined, goal oriented, and personal. References: Many References upon request
Overview
9
9
years of professional experience
Work History
Permit Coordinator
Project CSI
Remote, Indiana
05.2021 - Current
- Performed routine data entry to track all permit tracking.
- Responsible to acquiring permit approvals for Petroleum signage ; rebranding across the United Stated
- Completed Permit applications and variance applications
- Completed Applications, understanding of plans for interior remodels for convenience stores
- Maintained Health Compliance and filled out all forms required for health departments per State/ City for approval
- Worked with Indiana Department of Security for approval on plans for interior upgrades for convenience stores
- Worked with installers for inspection compliance, permit deadlines, renewals, as well as licensing
- Provided weekly meetings with Owners and installers for permit and project status
- Manages permit expeditor
- Invoicing on job- permitting portion
- Worked through all building,zoning, electrical, plumbing, landscaping, engineering, and various other requirements needed for rebranding of all Gas stations worked on.
- High volume of workload
- multitasking different sites and different programs simultaneously
Front Office Manager
TOM AND EDS AUTOBODY
01.2020 - 05.2021
- Greet all customers
- Answer phones
- appointment setting
- accounts payable and receivable
- maintained and adding up all final vendor fees owed at end of month and transferring into quickbooks for check print out
- called customers weekly to inform them of status on vehicle
- Ran Astech Scans on vehicles before and after repairs to clear codes
- Set up vehicle rentals for customers with instance and rental company
- Provided walk in customers with estimates.
- Following up with insurance claims, guiding customers through the insurance claim process
- Payments and payment records
- Outstanding balances
- Following up with insurance companies for payments
- Record keeping
- Quality Control- After vehicle was cleaned, after repairs, did QC check on vehicle and repairs, Made sure no bubbles were in paint, if it needed buffed, missed spots, checked to make sure all lights were on and working, everything hooked back up
Permit Coordinator
SUB CONSTRACTOR THROUGH HOME DEPOT
01.2018 - 01.2020
- Reviewing all submitted jobs by sales consultants, Apply for permitting on all jobs,
- Kep contracts in compliance with the town/city/neighborhood construction is taking place in
- Completed permit applications for each Town/City for approval on bathroom remodels- building, electrical, plumbing
- Followed all Asbestos protocol - per year home was built- wall demolition
- customer service/ customer payments/problem solving
- Auditing all files and making sure we are in compliance with Home Depot
- Kept contracts in compliance with the town/city/neighborhood construction is taking place in
- Managing all of the company’s social media accounts and website updating, Posting, Managing, and creating jobs for companies Zip recruiter account,
- Phone screened all interviews for Sales
- Called customers for customer review calls and satisfactory
- Called customers for payments
GERBER COLLISION
01.2016 - 01.2018
- Checking in all vehicle drop offs, Checking in parts, Scheduling customers, Answering phones, Handling insurance claims ,Customer service ,Posting part credits/ invoices,
- Invoicing for shop
Permit Coordinator/Office Manager
STA ROOF TECHS
01.2015 - 01.2017
- Enforcing of company policy
- Permitting of all roofing jobs- both residential and commercial
- Accounts receivable
- Track all inventory
- Payroll - both non union and union-
- Obtaining and maintain COI's and bonds
- Scheduling all customers
- Answering phones
- Cold calling, sales- using Salesforce
- Employee manuals
- Job posting on Indeed
- Phone screening interviews
- In person interviews
Education
High School Diploma -
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- PROBLEM SOLVER
- GOAL ORIENTED
- EFFICIENT
- TEAM PLAYER
- DETERMINED
- Customer Satisfaction
- Microsoft Excel
- Workflow Processes
- Project Requirements
- Creative Solutions
- Permitting Coordination
- Construction Permitting
- Team Meetings
- Client Correspondence
- Vendor Contracts
- Office Operations
- Administrative Support
- Clerical Support
- Licensing Requirements
- Issue and Complaint Resolution
- Submittal Preparation
- Interior Renovations
- Timelines and Milestones
- Status Updates
- Communications Strategies
Timeline
Permit Coordinator
Project CSI
05.2021 - Current
Front Office Manager
TOM AND EDS AUTOBODY
01.2020 - 05.2021
Permit Coordinator
SUB CONSTRACTOR THROUGH HOME DEPOT
01.2018 - 01.2020
GERBER COLLISION
01.2016 - 01.2018
Permit Coordinator/Office Manager
STA ROOF TECHS
01.2015 - 01.2017
High School Diploma -
Ivy Tech Community College of Indiana
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