SAMANTHA MOLINAR
Fort Worth
Summary
Hardworking team member skilled in safely moving heavy loads manually or with proper equipment along with conducting several emails through the day. Punctual, reliable and dedicated to my line of work.
Overview
10
10
years of professional experience
Work History
Warehouse Associate / Office Associate
The Home Depot Distribution Center
07.2021 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Unpacked and repacked items in different quantities and configurations for shipment
- Successfully navigated large shipments of materials through tight spaces and busy facilities
- Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships
- Assisted in the development of departmental goals, actively working to achieve those targets through diligent execution of daily tasks and proactive problem-solving efforts
- Minimized shipment errors by carefully checking orders against packing slips before dispatching packages
- Handled customer inquiries and suggestions courteously and professionally
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Addressed customer concerns regarding order status or product availability, providing exceptional service and support
- Increased order accuracy by identifying and resolving discrepancies in customer orders
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages
- Conducted research to address shipping errors and packaging mistakes.
Order Picker
La Salle Bristol
10.2020 - 05.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Collaborated with team members to ensure timely completion of orders during peak demand periods
- Excellent communication skills, both verbal and written
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Verified product quantity and quality to determine accuracy of orders and reduce errors
- Checked inventory and selected products from specific locations based upon availability
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics
- Built pallets and positioned orders on loading dock to safely pile and ship goods
- Prepared and checked outbound shipments for accuracy
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery
- Supported quality assurance initiatives by carefully inspecting products before packing them for shipment
- Operated heavy machinery such as standard and carpet role forklifts and reach trucks to safely transport materials within the warehouse
- Consistently met deadlines while maintaining high levels of attention to detail in the loading process
- Loaded and unloaded materials onto and off trucks for fast shipment
- Used packing materials such as a metal banding machine to bundle lengthy steel pipes together
- Physically dragged in bundles of 25 foot steel pipes and pvc pipes in various sizes on top of rolls of flooring that were located inside the loaded trailer
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
Warehouse Associate
Amazon Sortation Center
05.2020 - 09.2020
- Collaborated with team members to sort large volumes of packages quickly and accurately
- Demonstrated flexibility by adapting to changes in work duties from hour to hour or day by day
- Lifted and slid packages weighing up to 50 pounds onto and off conveyor belts
- Manually unloaded materials from trailers
- Used pallet jacks to relocate products to assigned staging areas and load trailers as well from front to back
- Arranged packages on pallets according the size and weight
- Used RF scanners to efficiently track and maneuver freight throughout distribution network.
Receiving Lead
Poly-America, L.P.
01.2018 - 03.2020
- Coordinator of receiving area
- Informed purchasing team of missing or damaged items immediately when unloading and receiving
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Loaded, unloaded and sorted cargo as part of accurate and efficient 10-15 minute shipments
- Used Excel for logs to accurately track item movements
- Recorded information, shortages and discrepancies to keep records current and accurate
- Kept storage areas organized, clean and secure to fully protect company assets
- Verified quantity and description of materials received by checking merchandise against packing list
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Moved shipment materials to and from designated areas using lift and hand trucks.
Restaurant Team Member
Panda Express
09.2017 - 01.2018
- Managed cash and credit card transactions with efficiency at drive-thru, slashing wait times by 50%
- Suggested add-on items like desserts and side dishes, which increased revenues through upselling
- Maintained clean, sanitized and well-organized food preparation zones
- Promoted customer loyalty by efficiently handling food and service complaints
- Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Bartender and Server
Ojos Locos Sports Cantina
02.2017 - 09.2017
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender and Server
Ojos Locos Sports Cantina
10.2014 - 02.2017
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Customer Service Associate
Walgreens Drug Stores
07.2015 - 11.2015
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Informed customers about special promotions and provided detailed information for various products
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Maintained clean sales floor and straightened and faced merchandise
- Assisted with price verifications and implemented adjustments for discounts or promotions.
Customer Service Cashier
Spirit Halloween
09.2013 - 11.2013
- Maintained customer satisfaction while handling Halloween product returns quickly and professionally
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers locate appropriate store locations of Halloween products, answered questions about products and provided solutions for various size issues
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Waitress
Wing Daddy's Sauce House
02.2013 - 06.2013
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers
- Suggested appropriate food and drink pairings to increase per-ticket sales.
Customer Service Cashier
Halloween City
09.2012 - 11.2012
- Maintained customer satisfaction while handling Halloween product returns quickly and professionally
- Resolved customer complaints and maintained clean and tidy checkout area
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers locate appropriate store locations of Halloween products, answered questions about products and provided solutions for various size issues
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
Newman Smith High School
Carrollton, TXSkills
- AS400
- Customer service
- Excel
- Power Point
- Microsoft Word
- Loading and unloading
- Quantity calculations
- Forklift operations
- Labeling and boxing
- Purchase order verification
- Lifting and sorting
- Order picking and processing
- Documentation
- Data Entry
- Recordkeeping
- Teamwork and Collaboration
- Computer Skills
- Product Knowledge
- Problem-solving skills
- Verbal and written communication
- Calm disposition
Timeline
Warehouse Associate / Office Associate
The Home Depot Distribution Center
07.2021 - 09.2022
Order Picker
La Salle Bristol
10.2020 - 05.2021
Warehouse Associate
Amazon Sortation Center
05.2020 - 09.2020
Receiving Lead
Poly-America, L.P.
01.2018 - 03.2020
Restaurant Team Member
Panda Express
09.2017 - 01.2018
Bartender and Server
Ojos Locos Sports Cantina
02.2017 - 09.2017
Customer Service Associate
Walgreens Drug Stores
07.2015 - 11.2015
Bartender and Server
Ojos Locos Sports Cantina
10.2014 - 02.2017
Customer Service Cashier
Spirit Halloween
09.2013 - 11.2013
Waitress
Wing Daddy's Sauce House
02.2013 - 06.2013
Customer Service Cashier
Halloween City
09.2012 - 11.2012
Newman Smith High School
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