CRYSTAL CORONA
Lakewood,CA
Summary
Dynamic and result driven professional with a strong background in Retail management and Emergency medical services. proven track record of leading high performing teams, optimizing operations, and enhancing customer experience in a fast paced retail environments. Skilled in crises management, problem solving, and delivering exceptional service under pressure, leveraging expertise from emergency medical service. Adept at balancing operational efficiency with customer satisfaction all while ensuring a safe and compliant work space. Known for excellent communication, leadership and the ability to adapt swiftly to changing circumstances.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Premier Ambulance
03.2024 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Skillful driving, operating the emergency vehicle in a safe and controlled matter, balancing the urgency of the situation with traffic loss and road conditions.
- Effective communication by keeping clear communication with medical facilities and other emergency responders.
Stock Associate
Pink
09.2020 - 02.2024
- Promoted business' development by building and maintaining relationships with new clients.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- controlled customers orders in store and online shopping; insured everything was bagged and shipped at goaled time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assistant Store Manager
The Body Shop
11.2022 - 06.2023
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Assistant Store Manager
WSS Warehouse Shoe Sale
12.2019 - 09.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Trains and coaches the development of the team in all the areas of the business.
- Plays an active role of the sales floor by leading by example.
- Monitor and verify incoming/outgoing product deliveries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Team Leader Manager
Adidas Outlet
05.2016 - 11.2019
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Guides and trains team members on basic core and seasonal product knowledge to increase opportunity of customer satisfaction on items they desire information about.
- Actively supervises and coordinates team to ensure all customers receive the highest level of service and product availability for customers by coordinating product replenishment from the stockroom to the sales floor.
- Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
- Oversees associate performance on a day to day basis and provides statistical updates associated with stores annual income to reach company goals and expectations and makes necessary adjustments to drive productivity and efficiency.
- Energetically collaborates with sales team and communicated a desire to expand knowledge to take advantage of all opportunities to increase own development while enthusiastically supporting the recruitment.
Cashwrap Supervisor
Adidas Outlet
01.2015 - 05.2016
- Streamlined checkout process for faster transactions, leading to improved customer experience.
- Reduced wait times at the cash wrap by implementing effective scheduling and task delegation strategies.
- Collaborated with store management to develop strategies for peak periods, optimizing staff efficiency and customer service.
- Maintains awareness of store sales and KPI targets, as well as individual performance targets, taking ownership over them and effectively use all available store resources to meet or exceed them when possible.
- Trained sales associates with no cash handling or register experience to complete transactions, returns, exchanges, and other miscellaneous tasks on X Store retail cashiering system.
Sales Associate
Adidas Outlet
10.2012 - 01.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
Education
EMT Cert - Emergency Medical Technician
West Coast EMT
Anaheim, CA12.2024
Associate of Science - Athletic Training
Cerritos College
Norwalk, CA06.2024
Skills
- Assessment skills
- Patient care
- CPR
- Problem solving
- Sales floor management
- Excellent interpersonal skill
- Customer service oriented
- Strong work ethic
- Organizational skill/ time management
- Goal oriented
- Driven and resilient
- Personable communicator
- Conflict resolution skills
- Honest and reliable
Certification
- CPR(Red Cross & AHA)
- BLS certification
- EMT license/ certificate
- Ambulance drivers certificate
Languages
Spanish
Native or Bilingual
References
- Jaime Cornejo
(562) 441-3703
JaimeCornejo@gmail.com
- Priscilla Aguilera
(323) 501-5246
aguilera.priscilla22@gmail.com
Timeline
Emergency Medical Technician
Premier Ambulance
03.2024 - Current
Assistant Store Manager
The Body Shop
11.2022 - 06.2023
Stock Associate
Pink
09.2020 - 02.2024
Assistant Store Manager
WSS Warehouse Shoe Sale
12.2019 - 09.2020
Team Leader Manager
Adidas Outlet
05.2016 - 11.2019
Cashwrap Supervisor
Adidas Outlet
01.2015 - 05.2016
Sales Associate
Adidas Outlet
10.2012 - 01.2015
EMT Cert - Emergency Medical Technician
West Coast EMT
Associate of Science - Athletic Training
Cerritos College
- CPR(Red Cross & AHA)
- BLS certification
- EMT license/ certificate
- Ambulance drivers certificate
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