Samantha Montalto
Phoenix,AZ
Summary
Organized and detail-oriented professional with 5+ years of experience in documentation, scheduling, and staff support across fast-paced, regulated environments. Skilled in administrative coordination, record management, payroll assistance, and customer service. Known for strong organizational skills, clear communication, and the ability to maintain accurate records and support daily operations. Seeking to contribute to administrative roles by improving efficiency and ensuring smooth processes.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Southwest Autism Research & Resource Center
05.2024 - Current
- Supported clients by following individualized therapy plans.
- Recorded daily progress notes and maintained accurate files.
- Helped de-escalate situations and ensured a safe environment.
- Assisted senior staff with creating and adjusting treatment plans.
- Communicated with families and staff to support client goals.
- Used digital tools to track data and update reports.
Behavior Specialist
Latham Centers Inc.
05.2020 - 04.2024
- Created and followed behavior support plans for students.
- Worked with teachers and staff to improve communication.
- Trained new staff on policies and best practices.
- Responded to crisis situations and maintained safety.
- Documented progress and kept accurate student records.
- Led meetings to review plans and next steps.
Tanning Salon Manager/Specialist
You Are My Sunshine
04.2018 - 03.2020
- Supervised daily salon operations and supported staff as needed.
- Answered phones and redirected calls to the owner or management.
- Managed product inventory and placed restock requests.
- Prepared and sent employee payroll details to payroll specialist.
- Collected, documented, and securely filed required customer information.
- Completed daily, weekly, and monthly sales paperwork.
- Delivered customer service and guided clients on products and services.
- Ensured cleanliness and safety of tanning equipment at all times.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2022
Associate of Arts - General Studies
Cape Cod Community College
West Barnstable, MA08.2019
Some College - Education
Mercyhurst University
Erie, PA05.2017
High School Diploma - undefined
Pope John Paul II High School
Hyannis, MA06.2016
Skills
- Record keeping/documentation systems
- Onboarding assistance
- Scheduling
- inventory management
- Data entry/reporting
- Compliance with policies and procedures
- Professional verbal and written communication
- Conflict resolution
- Confidentiality
- Program coordination
Timeline
Registered Behavior Technician
Southwest Autism Research & Resource Center
05.2024 - Current
Behavior Specialist
Latham Centers Inc.
05.2020 - 04.2024
Tanning Salon Manager/Specialist
You Are My Sunshine
04.2018 - 03.2020
Associate of Arts - General Studies
Cape Cod Community College
Some College - Education
Mercyhurst University
High School Diploma - undefined
Pope John Paul II High School
Bachelor of Science - Psychology
Bridgewater State University
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