Samantha Montalvo
Redlands,CA
Summary
Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Strong problem-solving abilities ensure success in challenging sales scenarios. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.
Overview
2
2
years of professional experience
Work History
Assistant Swim Instructor
Private Practice
Mexicali , Baja California
06.2024 - 07.2024
- Assisted the head swim instructor in planning and conducting swimming lessons for all ages.
- Monitored swimmers during class to ensure safety protocols were followed.
- Demonstrated proper technique for all four competitive strokes, butterfly, backstroke, breaststroke and freestyle.
- Provided individual feedback to swimmers on ways to improve their stroke mechanics.
- Instructed participants in water safety skills such as floating, treading water and rescue techniques.
- Fostered positive relationships with students by displaying enthusiasm and patience.
- Invented games to encourage children to practice new swim skills.
- Allayed concerns of parents watching children's lessons.
Sales Associate
Grettels Accessories
Mexicali , Baja California
10.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Some College (No Degree) -
Crafton Hills College
Yucaipa, CASkills
- Strong leadership
- Issue Resolution
- Relationship Building
- Creative Thinking
- Positive reinforcement techniques
- Adaptability and Dependability
Languages
Spanish
Professional
Timeline
Assistant Swim Instructor
Private Practice
06.2024 - 07.2024
Sales Associate
Grettels Accessories
10.2022 - 01.2023
Some College (No Degree) -
Crafton Hills College