Samantha Montgomery
Lucedale,MS
Summary
Personable individual with strong organizational skills, great at multitasking and building relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Customer-focused with more than 25 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in many products and services. Detail-oriented and enthusiastic about building experience in everything. Excited about new challenges and contributing to business success. Demonstrated administrative and operational strengths. Accomplished and successful at streamlining organizations into lean and profit-driven machines.
Strategic decision maker and forward-thinking leader bringing years of experience. Reliable employee seeking position. Offering excellent communication and good judgment. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
10
10
years of professional experience
Work History
PTF Clerk
USPS, United States Postal Service
Lucedale, MS
03.2021 - Current
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Scan each package that enters building and sort by route destination.
- Loaded and unloaded shipping containers and vehicles.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Weighed mail and computed pricing amounts.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Moved bulk containers and large parcels with forklifts.
- Helped customers by carrying oversized parcels to their vehicles.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Maximized employee performance by setting effective objectives and standard practices.
- Upsold postal services like insurance and tracking.
Delivery Driver
Amazon
Lucedale, MS
07.2020 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Planned delivery routes and most efficient methods of distribution.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Minimized company liability and risks to loads by obeying traffic laws.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Completed routine maintenance on truck to keep in working order.
- Made between 20-50 deliveries per route.
Office Manager
Community Choice Financial Inc.
Lucedale, MS
06.2017 - 07.2020
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Overseen quality control and productivity rates to increase revenue and production times.
- Made 100+ calls daily to collect on past due accounts, and reminders for upcoming payments.
Office Manager
All American Check Cashing
Lucedale, MS
06.2014 - 06.2017
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Sourced vendors for special project needs and negotiated contracts.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Made 100+ calls daily to collect on past due accounts and for payment reminders.
Clerk
Edwards Drugs
Lucedale, MS
05.2013 - 06.2014
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Took well over 50 calls per day from customers calling in prescriptions and checking on the status of their prescription.
Education
High School Diploma -
George County High School
Lucedale, MS05.2003
Skills
- Handling and sorting mail
- Expenses tracking
- Documentation
- Problem-solving skills
- Decision making
- Sales background
- Fee Collection
- Loading and unloading
- Production goal setting
- Sorting procedures
- Bulk mailing
- International shipments
Accomplishments
- Supervised team of 3 staff members.
- I was on an exclusive board of only 5 employees from the state, to discuss new products and to strategize ways to improve the business. At which my office would be a "pilot" office to test new ideas.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
While with All American, I was store of the year in 2016, and top title loan store in 2015, 2016 and leading into 2017 until we were bought out by Community Choice.
Timeline
PTF Clerk
USPS, United States Postal Service
03.2021 - Current
Delivery Driver
Amazon
07.2020 - Current
Office Manager
Community Choice Financial Inc.
06.2017 - 07.2020
Office Manager
All American Check Cashing
06.2014 - 06.2017
Clerk
Edwards Drugs
05.2013 - 06.2014
High School Diploma -
George County High School