Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Moody

Arlington,TX

Summary

Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

18
18
years of professional experience

Work History

Owner

Ella Threads
09.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Sr. Project Program Manager

AT&T
08.2020 - 12.2022
  • Streamlined project management processes by implementing Agile methodologies, leading to increased efficiency and improved collaboration among team members.
  • Established regular status reporting mechanisms for stakeholders, maintaining transparency and keeping all parties informed of project progress.
  • Spearheaded continuous improvement efforts by conducting post-project evaluations and identifying areas for process optimization.
  • Managed multiple high-priority projects simultaneously, effectively balancing resources and ensuring consistent progress across all initiatives.
  • Developed comprehensive project plans with clear milestones, ensuring timely completion of tasks and successful project execution.
  • Coordinated with external partners to align project goals and objectives, fostering collaborative relationships for mutual success.
  • Fostered strong relationships with cross-functional teams to facilitate seamless communication and collaboration throughout the project lifecycle.

Executive Assistant to the Chief Executive Officer

AT&T
01.2017 - 08.2020
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets, and filing systems for management team.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Managed complex projects to successful completion, ensuring timely delivery of results to the CEO.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Streamlined communication by managing correspondence between the CEO and external stakeholders.
  • Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
  • Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.

Executive Assistant to Senior Vice President

AT&T
03.2013 - 01.2017
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.

Executive Assistant to VP/AVP

AT&T
11.2010 - 03.2013
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answered high volume of phone calls and email inquiries.

Retail Sales Manger

AT&T
04.2008 - 11.2010
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.

Retail Sales Consultant

AT&T
08.2006 - 04.2008
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Increased sales and customer satisfaction through personalized servicing.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Education

Bachelor of Arts - Psychology

Baylor University
Waco, TX
08.2007

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Strategic Planning
  • Project estimating
  • Business Administration
  • Employee Development

Timeline

Owner

Ella Threads
09.2020 - Current

Sr. Project Program Manager

AT&T
08.2020 - 12.2022

Executive Assistant to the Chief Executive Officer

AT&T
01.2017 - 08.2020

Executive Assistant to Senior Vice President

AT&T
03.2013 - 01.2017

Executive Assistant to VP/AVP

AT&T
11.2010 - 03.2013

Retail Sales Manger

AT&T
04.2008 - 11.2010

Retail Sales Consultant

AT&T
08.2006 - 04.2008

Bachelor of Arts - Psychology

Baylor University

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Samantha Moody