Samantha Moore
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adept at managing existing client relationships as well as generating new opportunities. Consistently striving to achieve operational excellence, and has been recognized on multiple occasions for natural leadership abilities. Enjoys utilizing tools like Excel and Salesforce to streamline everyday tasks.
Overview
4
4
years of professional experience
Work History
Client Advisor, Universal Banker
Cambridge Trust
05.2023 - Current
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Maintained operational excellence and met all required regulatory and compliance guidelines, policies, and procedures.
- Was appointed as my office's "operations associate" only 12 months into my banking career.
- Was given managerial access to systems prematurely (due to accelerated learning rate)
Server, Hostess
Pat's Peak Ski Pub
12.2020 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a positive, customer first attitude
Guest Services Representative, Business Operations
Whitewater Center
01.2022 - 12.2022
- Began as an intern but was retained as an employee
- Performed Administrative Duties as an intern
- Answered main line of phones to aid customers with questions, reservations, feedback, etc.
- Drove sales through engagement of customers, suggestive selling, and sharing product/ activity knowledge.
- Entrusted to deliver variety of job functions including guest arrival coordinator, retail store assistant, guest pass sales, guest support services, site tour guide
- Provided safety briefings to guests and ensured compliance to mitigate company liability
SAMMY APPAREL CO
Self Employed
03.2020 - 04.2022
- Enhanced brand image by developing innovative and on-trend apparel designs.
- Revamped existing styles to appeal to new market segments, increasing reach and diversifying consumer base.
- Designed, manufactured, marketed, sold, and distributed products
- Embraced third-party platforms to market and sell products; Etsy, Facebook, Instagram, and TikTok
- Gained 3,200 followers organically, Fulfilled over 450+ orders
Education
Bachelor of Arts - Business Management
Belmont Abbey College
Belmont, NC12.2022
Skills
- Recognized Leader
- Transparent Communication
- Team Oriented
- Organized Planner
- Efficient Worker
- Positive Attitude
- Technologically Literate
Timeline
Client Advisor, Universal Banker
Cambridge Trust
05.2023 - Current
Guest Services Representative, Business Operations
Whitewater Center
01.2022 - 12.2022
Server, Hostess
Pat's Peak Ski Pub
12.2020 - 03.2023
SAMMY APPAREL CO
Self Employed
03.2020 - 04.2022
Bachelor of Arts - Business Management
Belmont Abbey College
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