Samantha Morales
Grand Prairie,TX
Summary
I am an effective communicator that practices analytical thinking and attention to detail. My experience in the service industry has taught me to develop efficient practices and to be a goal oriented team player. I take pride in my consistently attentive and courteous attitude in any environment.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
HMSHost Starbucks
09.2023 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Crew Member
McDonald's Restaurant
01.2020 - 09.2023
- Taught best practices and policies to new team members
- Addressed customer inquiries
- Was flexible within differing departments helping out as needed
- Resolved customer issues to guarantee excellent service
Education
High School Diploma - Business Information Management
South Grand Prairie High School
Associate of Arts - Film And Video Production
Mountain View College
Dallas, TX06-2027
Skills
- Microsoft Office Proficient
- Customer Retention
- Attention to Detail
- Collaboration
- Critical Thinking
- Team development
Timeline
Barista Shift Lead
HMSHost Starbucks
09.2023 - Current
Crew Member
McDonald's Restaurant
01.2020 - 09.2023
High School Diploma - Business Information Management
South Grand Prairie High School
Associate of Arts - Film And Video Production
Mountain View College
Similar Profiles
Maria SalazarMaria Salazar
Assistant Store Manager at HMSHost StarbucksAssistant Store Manager at HMSHost Starbucks
Idamis Rivera NevarezIdamis Rivera Nevarez
Barista at HMSHost StarbucksBarista at HMSHost Starbucks
Natashia WhitfieldNatashia Whitfield
Shift Manager at HMSHost StarbucksShift Manager at HMSHost Starbucks