Summary
Overview
Work History
Education
Skills
Timeline
LEADERSHIP
Generic

Samantha Moron

El Paso

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Benefit Solutions Specialist position. Ready to help the team achieve company goals and initiatives.

Overview

8
8
years of professional experience

Work History

Implementation Specialist/Chat Support Representative

ADP Time and Labor Management Solutions
04.2021 - Current
  • Answered customer telephone calls promptly and in appropriate manner in addition to effectively communicating via email.
  • Trained customers on the time and labor management products, while showing them how to set up and use it for their company.
  • Followed up with trained accounts to ensure smooth integration of their time management product.
  • Participated in the Non-use Policy project reaching out to clients, who were not actively using the time management product.
  • Helped my team by being a Subject Matter Expert while working with our payroll partners to help teammates adjust to products upgrades.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Billing Expert for my team, helped train new process for billing and assist the billing team in various projects like deactivations and reasons for termnations

CUSTOMER SERVICE/INSTALLMENTS REP

SYNCHRONY FINANCIAL
12.2018 - 11.2019
  • Answered customer telephone calls promptly and in appropriate manner.
  • Refer unresolved customer grievances to appropriate department for further investigation.
  • Assist customers with payments and file billing disputes.
  • Maintained up-to-date knowledge on promotions and polices where customers could use their cards.
  • Assisted customers with registering online and advised of benefits.
  • Assist installments department and retail department with high call volumes.

CUSTOMER SERVICE/OUTBOUND REP

DISH NETWORK
10.2017 - 10.2018
  • Answered telephone calls promptly and in an appropriate manner.
  • Directed calls to appropriate individuals and departments when needed.
  • Processed payments rapidly and accurately.
  • Maintained up-to-date knowledge of business policies, sales and promotions.
  • Executed outgoing calls from corporate sales lead.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Contacted new customers to review their new accounts and submit feedback on their experience.
  • Ensured superior customer experience by addressing customer concerns, and resolving problems on the spot.

Education

High School Diploma -

Socorro High School
El Paso, TX

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ
06-2028

Skills

  • Spanish- fluent reader, speaker
  • Telephone and email etiquette
  • Attention to detail
  • Issue and resolution tracking
  • Quick Learner
  • Multi-tasking Skills
  • Exceptional Communication Skills
  • Strong Client Relations
  • Time management
  • Strong work ethic

Timeline

Implementation Specialist/Chat Support Representative

ADP Time and Labor Management Solutions
04.2021 - Current

CUSTOMER SERVICE/INSTALLMENTS REP

SYNCHRONY FINANCIAL
12.2018 - 11.2019

CUSTOMER SERVICE/OUTBOUND REP

DISH NETWORK
10.2017 - 10.2018

High School Diploma -

Socorro High School

Bachelor of Science - Psychology

Arizona State University

LEADERSHIP

I was selected to be cross-trained for two different departments while at Synchrony: the Installments Department and the Retail Customer Service backup. I also participated in a walk a mile and learned about the fraud representative role. Currently, I am helping with new chat flexors by shadowing and training team members on the new billing process. 

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