Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Samantha Morris

Falling Waters,WV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
09.2022 - Current
  • Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
  • Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
  • Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
  • Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
  • Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.

Sales Manager

Dillard's
03.2022 - 09.2022
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Style Expert

Target
11.2020 - 03.2021
  • Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
  • Maintained an organized workspace, ensuring all items were properly labeled, tagged, and ready for presentation on the sales floor.
  • Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
  • Collaborated with store management to plan and execute seasonal sales events and promotions.
  • Participated in ongoing training sessions to stay up-to-date on industry trends and enhance professional development.

Manager

Wendy's
01.2020 - 03.2020
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.

Front End Supervisor

Tom Thumb Food Stores Inc.
10.2019 - 03.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Front Desk Management

Massage Envy
01.2019 - 08.2019
  • Streamlined front desk operations for increased efficiency and improved customer service.
  • Improved overall guest experience by maintaining a clean and welcoming reception area.
  • Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
  • Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
  • Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.

Education

Bachelor's Degree - Human Resource Management

Capella University
01.2020

High School Diploma -

Del Campo High School
01.2012

Skills

  • Staff Management
  • Operations Management
  • Relationship building and management
  • Team Development
  • Goals and performance
  • Staff Training and Development
  • Cross-Functional Collaboration
  • Quality Assurance
  • Customer Relationship Management
  • Resource Allocation
  • Database Management
  • Business development and planning

Certification

Google certification in data analytics

Languages

Spanish
Elementary

Timeline

Area Manager

Amazon
09.2022 - Current

Sales Manager

Dillard's
03.2022 - 09.2022

Style Expert

Target
11.2020 - 03.2021

Manager

Wendy's
01.2020 - 03.2020

Front End Supervisor

Tom Thumb Food Stores Inc.
10.2019 - 03.2020

Front Desk Management

Massage Envy
01.2019 - 08.2019

Bachelor's Degree - Human Resource Management

Capella University

High School Diploma -

Del Campo High School

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Samantha Morris