Samantha Morris
Charlottesville,VA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient education. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
18
18
years of professional experience
Work History
Revenue Cycle Supervisor
UVA MEDICAL CENTER
12.2021 - Current
- Trained, evaluated, and challenged team of 15 personnel.
- Conducted regular audits of charge capture systems to identify potential issues or areas for improvement within the revenue cycle process.
- Developed key performance indicators for the team, monitoring progress toward goals and providing actionable feedback to staff members.
- Coached and mentored team members for professional growth, resulting in enhanced job performance and higher employee satisfaction.
- Implemented robust denial management strategies that significantly reduced lost revenue due to denied claims or appeals processes failures.
- Oversaw patient registration processes, ensuring accurate demographic information was collected to facilitate smooth billing operations.
- Optimized payment posting processes to improve cash flow and minimize delays in revenue recognition.
- Reduced accounts receivable days outstanding by streamlining collection efforts and collaborating closely with customers for prompt payments.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Access Associate Senior
UVA Health
01.2015 - Current
- Attend weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Perform patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtain patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determine patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Receive patient deductibles, co-pay amounts and discuss options to satisfy remainder of patient financial obligations.
- Contribute to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Identify insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explain estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Compile and review medical charts.
- Assist patients in filling out check-in and payment paperwork.
- Review and correct claim errors to facilitate smooth processing.
- Use Epic to schedule appointments.
- Review daily care slips for doctors.
- Explain plans for treatment and payment options.
- Balance deposits and credit card payments each day.
- Take copayments and compile daily financial records.
- Generate monthly statements to check outstanding balances.
- Educate patients on medicine and at-home healthcare tools.
- Multitasking handling 60+ calls, scheduling, chart prep, coordinating upcoming appointments and scans with patients.
Lead Secretary
Rudy's Rug Cleaning
04.2011 - 01.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Implemented paperless filing system for departments.
- Reviewed and balanced daily bank deposits and deposit report.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Completed accurate daily report documents, memos and invoices.
- Entered data into QuickBooks system and updated customer contacts with information to keep records current.
- Recorded expenses and maintained accounting records.
- Answered multi-line phone system and greeted callers enthusiastically.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided onboarding and training for new support staff.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Drafted agendas, recorded minutes and created documents for meetings.
Salad Bar Manager
Giant Food Stores
04.2007 - 12.2011
- Oversaw food preparation and monitored safety protocols.
- Hired and managed all kitchen staff.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Integrated service and team management strategies to boost business profits.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated and organized all restaurant inventory.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent checks of line.
- Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Education
High School Diploma -
Piedmont Virginia Community College
Charlottesville, VA01.2023
Skills
- Insurance Verification
- Payment collection
- System updates
- Insurance verifying
- Appointment Scheduling
- Chart pulling
- Relationship building and retention
- Training and Development
- Conflict Resolution
- Processes and Procedures
- Leadership
- Training and mentoring
- Interpreting physician orders
Timeline
Revenue Cycle Supervisor
UVA MEDICAL CENTER
12.2021 - Current
Access Associate Senior
UVA Health
01.2015 - Current
Lead Secretary
Rudy's Rug Cleaning
04.2011 - 01.2015
Salad Bar Manager
Giant Food Stores
04.2007 - 12.2011
High School Diploma -
Piedmont Virginia Community College
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