Samantha Morsen
Forest Hills,NY
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zitomer Pharmacy
02.2018 - Current
- Manage and support a team, ensuring smooth daily operations and excellent customer service
- Assist pharmacists in accurately filling prescriptions and addressing customer needs
- Serve as the phone receptionist, handling customer inquiries and scheduling with professionalism
- Provide assistance to customers with pharmacy-related questions and concerns
- Oversee inventory management, including completing and processing orders
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Representative
Bath & Body Works
08.2017 - 02.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Associate
Disney Store
04.2017 - 06.2017
- Manage and support a team, ensuring smooth daily operations and excellent customer service
- Assist pharmacists in accurately filling prescriptions and addressing customer needs
- Serve as the phone receptionist, handling customer inquiries and scheduling with professionalism
- Provide assistance to customers with pharmacy-related questions and concerns
- Oversee inventory management, including completing and processing orders
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate of Applied Science - Public Health
LaGuardia Community College
Long Island City, NY06.2026
High School Diploma -
Forest Hills High School
Forest Hills, NY06.2015
Skills
- Pharmacy Systems: Rx30
- Microsoft Office Suite (Word, Excel, Outlook)
- Team Management and Leadership
- Customer Service and Communication
- Adaptability and Quick Learning
- Attention to Detail and Organization
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Workload management
Certification
PAAS National HIPAA Training
Web Training Program
HIPAA Certified: 2/16/2021
PAAS National Health Care Fraud, Waste and Abuse
Web Training Program
FWA Certified: 2/16/2021
Timeline
Assistant Manager
Zitomer Pharmacy
02.2018 - Current
Sales Representative
Bath & Body Works
08.2017 - 02.2018
Sales Associate
Disney Store
04.2017 - 06.2017
Associate of Applied Science - Public Health
LaGuardia Community College
High School Diploma -
Forest Hills High School
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