Samantha Mosier
Basehor,KS
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
Pleasant Valley Vet Clinic
Tonganoxie, KS
07.2022 - Current
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Delegated work to staff, setting priorities and goals.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Office Manager
Pacifc Dental Services
Kansas City, MO
06.2016 - 12.2022
- Leads the assessment, hiring, onboarding, developing, and retention of team members and supports the Owner Dentist in development of Associate doctors
- Drive year over year revenue and profit growth in both GP and Specialty
- Effectively implement standards and processes best for the practice
- Manage expenses to achieve monthly budget
- Create an environment which promotes PDS values
- Communication of KPIs to team and monthly goal-setting
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Used judgment and initiative in handling confidential matters and requests.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Specialty Treatment Benefits Coordinator/Assistant Manager
Pacifc Dental Services
Kansas City, MO
06.2016 - 06.2022
- Coordinating treatment plans for Orthodontics, Periodontics, Endodontics, Oral Surgery, and General Practice procedures including prosthetics
- Advanced experience with both PPO and HMO dental insurances
- Maintain account balances including collections from patients and insurance claims
- Use strategic scheduling techniques in order to benefit doctor time and office goals
- Focus on patient engagement to gain trust and long-term relationships including discussions of financial obligations and obstacles
- Constant monitoring of office and individual goals along with daily focus on how to meet goals
- Manage accounts receivable projects, invoicing, and communication with customers
- Manage accounts payable on a weekly basis
- Prepare detailed sign orders by customer request and distribute to installation team with thorough communication
- Responsible for team communication from order intake to installation to final invoicing
Asst. Store Manage/Traveling Operations Trainer
Altar'd State
Leawood, KS
09.2012 - 06.2016
- Led visual aspects of the store including window and merchandise display
- Strategic floor placement based upon sales and goals
- Directed customer service efforts including private events and coaching of staff to meet customer service expectations
- Traveled to other store locations within the Midwest to train and develop Operations Managers and business strategies according to specific locations
- Accountable for control of income and expense categories as relates to company's profit and loss statements
- Payroll management on a daily basis according to store's business needs
- Researched industry trends to keep up-to-date with developments in the field.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
Education
Bachelor of Arts - Organizational Communication, Entrepreneurial Leadership
William Jewell College
Liberty, MOSkills
- Accounts Receivable
- Accounts Payable
- Time Management
- Customer Service
- Staff Training & Development
- Strategic Scheduling
- Payroll Management
- Written/Verbal Communication
- Human Resources
- Relationship building
- Workflow optimization
- Report writing
- Senior leadership support
- Information protection
- Payroll and budgeting
Timeline
Office Manager
Pleasant Valley Vet Clinic
07.2022 - Current
Office Manager
Pacifc Dental Services
06.2016 - 12.2022
Specialty Treatment Benefits Coordinator/Assistant Manager
Pacifc Dental Services
06.2016 - 06.2022
Asst. Store Manage/Traveling Operations Trainer
Altar'd State
09.2012 - 06.2016
Bachelor of Arts - Organizational Communication, Entrepreneurial Leadership
William Jewell College
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