Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
12
12
years of professional experience
Work History
Office Manager
Pleasant Valley Vet Clinic
Tonganoxie, KS
07.2022 - Current
Automated office operations for managing client correspondence, payment schedules and data communications.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Delegated work to staff, setting priorities and goals.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Processed payroll accurately ensuring all employees were paid on time.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Assisted in recruiting, onboarding and training new employees.
Resolved customer inquiries and complaints requiring management-level escalation.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Office Manager
Pacifc Dental Services
Kansas City, MO
06.2016 - 12.2022
Leads the assessment, hiring, onboarding, developing, and retention of team members and supports the Owner Dentist in development of Associate doctors
Drive year over year revenue and profit growth in both GP and Specialty
Effectively implement standards and processes best for the practice
Manage expenses to achieve monthly budget
Create an environment which promotes PDS values
Communication of KPIs to team and monthly goal-setting
Analyzed business performance data and forecasted business results for upper management.
Resolved customer inquiries and complaints requiring management-level escalation.
Used judgment and initiative in handling confidential matters and requests.
Reviewed completed work to verify consistency, quality, and conformance.
Monitored payments due from clients and promptly contacted clients with past due payments.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Receptionist/Veterinary Technician at Dr. Duane Utley Sevier Valley Vet ClinicReceptionist/Veterinary Technician at Dr. Duane Utley Sevier Valley Vet Clinic