Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Samantha Mosley-Ball

Texas City,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SER-SCSEP
Texas City, TX
06.2025 - 07.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Multi-Store Manager

HR Block
Kansas City, MO
11.2005 - 05.2020
  • Created monthly reports summarizing sales figures, operational expenses, customer feedback results, personnel changes.
  • Performed weekly reviews of all store employees' job performances; provided constructive feedback when needed.
  • Implemented marketing campaigns to promote special offers or discounts at different stores within the network.
  • Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
  • Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.

Education

Associate of Applied Science - Realtor Estate

San Jacinto College
Pasadena, TX
12-2019

Women In Highway Construction & Oil Rig

Texas Southern University
Houston, TX
06-2013

Associate of Arts - Early Childhood Special Education

College of Mainland
Texas City, TX
05-2005

Bookkeeping & Accounting Certification

Galveston College
Galveston, TX
12-2000

Skills

  • Customer service
  • Sales reporting
  • Complaint resolution
  • Customer relationship management
  • Data entry
  • Process improvement
  • Training and development
  • Performance evaluation
  • Marketing strategies
  • Follow-up skills
  • Microsoft outlook
  • Microsoft office expertise
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Calendaring
  • Documentation
  • Critical thinking
  • Quality assurance controls

Affiliations

  • Member Of Houston Hispanic Chamber
  • Member Of The Pasadena & Deer Park Chamber
  • Volunteer with Houston City Wide Program
  • Volunteer with Houston Food Bank

Accomplishments

  • About Face Mother of The Year
  • President of Student Body in College
  • President of The Afro American Club
  • President Of Parent Program For Early Childhood

Certification

  • Texas Notary
  • Idento Go Finger Printing
  • Educational Aide III
  • Phebotomy Tech
  • EKG Tech
  • Rio Money Tranfer

Timeline

Customer Service Representative

SER-SCSEP
06.2025 - 07.2025

Multi-Store Manager

HR Block
11.2005 - 05.2020

Associate of Applied Science - Realtor Estate

San Jacinto College

Women In Highway Construction & Oil Rig

Texas Southern University

Associate of Arts - Early Childhood Special Education

College of Mainland

Bookkeeping & Accounting Certification

Galveston College

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