Samantha Ou
Newark,CA
Summary
Dynamic professional with extensive experience at Pinkerton and Securitas Security Services USA. adept in critical thinking and customer service. Excelled in management training, enhancing security services and fostering professional relationships. Achieved significant improvements in company risk management and staff training, demonstrating a strong blend of leadership and time management skills. Proven track record in boosting efficiency and sales, showcasing a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Account Manager
Pinkerton Security
10.2022 - Current
- Directed a team of 25 managers and staff members to ensure superior security services.
- Determined, rolled out and supervised all security protocols for organization.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained high standards of excellence for security programs, strategies and plans while working in busy, high-risk settings.
Receptionist
Securitas Security Services USA
01.2019 - 09.2022
- Welcomed guests to site with friendly demeanor and smile and directed to point of contacts.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Provided information about current and future events at facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Retail Associate
Kohls Department Store
09.2012 - 01.2019
- Welcomed guests to site with friendly demeanor and smile and directed to point of contacts.
- Assisted in verifying staff credentials, granting access to generally restricted areas.
- Provided information about current and future events at facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Newark Memorial High School
Newark, CA06.2013
Skills
- Critical Thinking
- Customer Service
- Professional Relationships
- Company Risk Management
- Management Training
- Time Management
- Sales and Upselling
- Staff Training
Timeline
Account Manager
Pinkerton Security
10.2022 - Current
Receptionist
Securitas Security Services USA
01.2019 - 09.2022
Retail Associate
Kohls Department Store
09.2012 - 01.2019
High School Diploma -
Newark Memorial High School