Samantha Moya Martiinez

• Monitored surveillance systems to detect and report suspicious activities promptly.
• Greeted visitors and ensured proper identification verification for security compliance.
• Managed access control procedures, maintaining secure entry points for authorized personnel only.
• Provided information and directions to visitors, enhancing overall customer service experience.
• Documented daily activities and incidents in security logs for accurate record-keeping.
• Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
• Supported receptionist duties, such as answering phone calls and emails, scheduling appointments.
• Collaborated with facilities management for timely resolution of reported maintenance issues or safety hazards.
• Maintained and performed stock rotation and inventory count by organizing new supplies.
• Provided supportrt to department leads to help organize events.

• Greeted and assisted visitors, clients, and customers, directing them to appropriate personnel or departments to enhance visitor experience.
• Manage incoming phone calls, screen and forward them as necessary to facilitate effective communication.
• Coordinate and schedule appointments, confirm details, and maintain accurate calendars to optimize office efficiency.
• Oversee the sorting, distribution and filing of mail as well as assist with document copying.
• Maintained professional and organized reception area to ensure smooth office operations and create positive first impressions.

• Maintained clean, organized checkout area, ensuring adherence to sanitation standards and timely restocking of supplies.
• Accurately processed a variety of payment methods, including cash, credit cards, and checks, ensuring error-free transactions.
• Executed opening and closing procedures, including cash register reconciliation, inventory management, and preparation for daily operations.
• Fostered a welcoming environment by assisting customers efficiently and managing high-volume service periods with ease.
• Fostered welcoming environment by efficiently assisting customers and managing high-volume service periods.

• Managed point-of-sale operations, processing transactions and handling returns or exchanges to ensure accurate financial reporting.
• Delivered excellent customer support by addressing inquiries, resolving complaints, and ensuring a positive customer experience.
• Collaborated with team members to monitor and maintain supply levels of car wash materials, ensuring readiness for customer needs.
• Assisted customers in selecting tailored car wash packages, effectively upselling additional services to enhance customer satisfaction.
• Collaborated with team members to ensure sufficient supply levels, including car wash materials like towels, sponges, and cleaning agents.

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