Over 5 years of experience in Food & Beverage/Hospitality
Solid work ethic and energetic work attitude
Strong organizational skills and adaptive team player
Bilingual English/Spanish with the ability to translate
ServSafe Food Handler Certified
Overview
9
9
years of professional experience
Work History
Server
Pho Saigon Restaurant
09.2024 - 11.2024
Bussed and reset tables to keep dining room and work areas clean.
Served food and beverages promptly with focused attention to customer needs.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Line Cook
Ye Ole Fashioned Ice Cream
03.2024 - 07.2024
Serves patrons with food and beverages in a positive and friendly manner
Operated drive thru window and sales register quickly and efficiently
Maintained high standards of customer service during hihi volume and fast paced operations
Assembled food orders while maintaining customers inside the dining hall
Diligently restocked and cleaned work stations throughout all shifts
Performed all position responsibilities accurately and in a timely manner
Host/Cocktail Server
Uchi
02.2023 - 11.2023
CAssembled food orders while maintaining customers inside the dining hall
Diligently restocked and cleaned work stations throughout all shifts
Performed all position responsibilities accurately and in a timely manner
Assembled food orders while maintaining customers inside the dining hall
Diligently restocked and cleaned work stations throughout all shifts
Performed all position responsibilities accurately and in a timely manner
Front desk Reception
Mimi Yoga Studio
12.2022 - 01.2023
Managed day to day operations of the studio
Membership maintenance: sales, holds,& cancellations of memberships
On JB
Efficiently organized and monitored studio maintenance and repairs
Dealing with high volume phone calls and walk ins on an everyday basis
Host
KYU Miami
09.2021 - 11.2022
Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements
Host
Shutters on the Beach Hotel- One Pico Restaurant
08.2017 - 01.2020
Greet arriving guest, seat guests, provide menus and answer any questions regarding restaurant
Monitor floor plan in open table; assign sections, updating table status prepare for back up layouts
Experience in working at hotel's high-volume café as well; adaptable to assist in fast paced environment whenever management requested
Responsible for answering the telephone, following up with guest via phone and email, always providing reliable line of communication
Manage all large party inquiries, corresponding and setting up prix fixe menus and relaying any requests for modifications through chef de cuisine
Responsible for continuously tracking and monitoring all holiday reservations; working with management to ensure all requisite information was retained
Recognized in shopping report for providing warm reception and performing duties as expected
Outstanding ability in delivering professional customer service in a Fine Dining atmosphere
Server
Lucille's Smokehouse Barbeque
07.2018 - 01.2019
Assist patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chefs' specialties; identifying appropriate wines; answering food preparation questions
Greeted customers and directed them to their seats
Scheduled all reservations and planned seating arrangements with management prior to lunch and dinner service
Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
Communicate orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests
Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, and have alternative suggestions prepared
Respond to additional patron requirements by inquiring of needs, observing dining process
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Front Desk Agent
The Orlando Hotel
04.2017 - 08.2017
Register and process all guest check-ins by confirming reservations, assigning room, issuing and activating room key
Responsible for collecting and processing all payment types; room charges, cash, checks, debit, or credit
Handle all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify special requests, and check reports for accuracy
Travel Counselor
American Express Platinum Travel
01.2016 - 01.2017
Full LATA Accreditation (International Air Transport Association)
Premium 24/7 Call Center Service to American Express Platinum & Business Card Holders
Arranging transportation and hotel reservations using programs such as SABRE/SATURN & ENCORE
Ensured customer satisfaction was attained in first call resolution, in a high-volume call center
Facilitate and managed luxury hotel reservations, accommodate client request that are part of the AMERICAN EXPRESS FINE HOTEL & RESORT PROGRAM
Personalized consulting to match travel options to individual taste and providing information to card members on their exclusive American Express Platinum & Business benefits
Confirmed all travel information entered were accurate for seamless travel
Creating Travel Profiles and collecting & processing payments for air, car, & hotel reservations
Education
No Degree - Visual Communication
Academy of Art University
San Francisco, CA
Qualifications Summary
Over 5 years of experience in Food & Beverage/Hospitality
Solid work ethic and energetic work attitude
Strong organizational skills and adaptive team player
Bilingual English/Spanish with the ability to translate