Summary
Overview
Work History
Education
Qualifications Summary
Timeline
Generic

Samantha M. Requena

Charleston,SC

Summary

  • Over 5 years of experience in Food & Beverage/Hospitality
  • Solid work ethic and energetic work attitude
  • Strong organizational skills and adaptive team player
  • Bilingual English/Spanish with the ability to translate
  • ServSafe Food Handler Certified

Overview

9
9
years of professional experience

Work History

Server

Pho Saigon Restaurant
09.2024 - 11.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Line Cook

Ye Ole Fashioned Ice Cream
03.2024 - 07.2024
  • Serves patrons with food and beverages in a positive and friendly manner
  • Operated drive thru window and sales register quickly and efficiently
  • Maintained high standards of customer service during hihi volume and fast paced operations
  • Assembled food orders while maintaining customers inside the dining hall
  • Diligently restocked and cleaned work stations throughout all shifts
  • Performed all position responsibilities accurately and in a timely manner

Host/Cocktail Server

Uchi
02.2023 - 11.2023
  • CAssembled food orders while maintaining customers inside the dining hall
  • Diligently restocked and cleaned work stations throughout all shifts
  • Performed all position responsibilities accurately and in a timely manner
  • Assembled food orders while maintaining customers inside the dining hall
  • Diligently restocked and cleaned work stations throughout all shifts
  • Performed all position responsibilities accurately and in a timely manner

Front desk Reception

Mimi Yoga Studio
12.2022 - 01.2023
  • Managed day to day operations of the studio
  • Membership maintenance: sales, holds,& cancellations of memberships
  • On JB
  • Efficiently organized and monitored studio maintenance and repairs
  • Dealing with high volume phone calls and walk ins on an everyday basis

Host

KYU Miami
09.2021 - 11.2022
  • Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements

Host

Shutters on the Beach Hotel- One Pico Restaurant
08.2017 - 01.2020
  • Greet arriving guest, seat guests, provide menus and answer any questions regarding restaurant
  • Monitor floor plan in open table; assign sections, updating table status prepare for back up layouts
  • Experience in working at hotel's high-volume café as well; adaptable to assist in fast paced environment whenever management requested
  • Responsible for answering the telephone, following up with guest via phone and email, always providing reliable line of communication
  • Manage all large party inquiries, corresponding and setting up prix fixe menus and relaying any requests for modifications through chef de cuisine
  • Responsible for continuously tracking and monitoring all holiday reservations; working with management to ensure all requisite information was retained
  • Recognized in shopping report for providing warm reception and performing duties as expected
  • Outstanding ability in delivering professional customer service in a Fine Dining atmosphere

Server

Lucille's Smokehouse Barbeque
07.2018 - 01.2019
  • Assist patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chefs' specialties; identifying appropriate wines; answering food preparation questions
  • Greeted customers and directed them to their seats
  • Scheduled all reservations and planned seating arrangements with management prior to lunch and dinner service
  • Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
  • Communicate orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests
  • Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, and have alternative suggestions prepared
  • Respond to additional patron requirements by inquiring of needs, observing dining process
  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

Front Desk Agent

The Orlando Hotel
04.2017 - 08.2017
  • Register and process all guest check-ins by confirming reservations, assigning room, issuing and activating room key
  • Responsible for collecting and processing all payment types; room charges, cash, checks, debit, or credit
  • Handle all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify special requests, and check reports for accuracy

Travel Counselor

American Express Platinum Travel
01.2016 - 01.2017
  • Full LATA Accreditation (International Air Transport Association)
  • Premium 24/7 Call Center Service to American Express Platinum & Business Card Holders
  • Arranging transportation and hotel reservations using programs such as SABRE/SATURN & ENCORE
  • Ensured customer satisfaction was attained in first call resolution, in a high-volume call center
  • Facilitate and managed luxury hotel reservations, accommodate client request that are part of the AMERICAN EXPRESS FINE HOTEL & RESORT PROGRAM
  • Personalized consulting to match travel options to individual taste and providing information to card members on their exclusive American Express Platinum & Business benefits
  • Confirmed all travel information entered were accurate for seamless travel
  • Creating Travel Profiles and collecting & processing payments for air, car, & hotel reservations

Education

No Degree - Visual Communication

Academy of Art University
San Francisco, CA

Qualifications Summary

  • Over 5 years of experience in Food & Beverage/Hospitality
  • Solid work ethic and energetic work attitude
  • Strong organizational skills and adaptive team player
  • Bilingual English/Spanish with the ability to translate
  • ServSafe Food Handler Certified

Timeline

Server

Pho Saigon Restaurant
09.2024 - 11.2024

Server/Line Cook

Ye Ole Fashioned Ice Cream
03.2024 - 07.2024

Host/Cocktail Server

Uchi
02.2023 - 11.2023

Front desk Reception

Mimi Yoga Studio
12.2022 - 01.2023

Host

KYU Miami
09.2021 - 11.2022

Server

Lucille's Smokehouse Barbeque
07.2018 - 01.2019

Host

Shutters on the Beach Hotel- One Pico Restaurant
08.2017 - 01.2020

Front Desk Agent

The Orlando Hotel
04.2017 - 08.2017

Travel Counselor

American Express Platinum Travel
01.2016 - 01.2017

No Degree - Visual Communication

Academy of Art University
Samantha M. Requena