Samantha M. Requena
Charleston,SC
Summary
- Over 5 years of experience in Food & Beverage/Hospitality
- Solid work ethic and energetic work attitude
- Strong organizational skills and adaptive team player
- Bilingual English/Spanish with the ability to translate
- ServSafe Food Handler Certified
Overview
9
9
years of professional experience
Work History
Server
Pho Saigon Restaurant
09.2024 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Line Cook
Ye Ole Fashioned Ice Cream
03.2024 - 07.2024
- Serves patrons with food and beverages in a positive and friendly manner
- Operated drive thru window and sales register quickly and efficiently
- Maintained high standards of customer service during hihi volume and fast paced operations
- Assembled food orders while maintaining customers inside the dining hall
- Diligently restocked and cleaned work stations throughout all shifts
- Performed all position responsibilities accurately and in a timely manner
Host/Cocktail Server
Uchi
02.2023 - 11.2023
- CAssembled food orders while maintaining customers inside the dining hall
- Diligently restocked and cleaned work stations throughout all shifts
- Performed all position responsibilities accurately and in a timely manner
- Assembled food orders while maintaining customers inside the dining hall
- Diligently restocked and cleaned work stations throughout all shifts
- Performed all position responsibilities accurately and in a timely manner
Front desk Reception
Mimi Yoga Studio
12.2022 - 01.2023
- Managed day to day operations of the studio
- Membership maintenance: sales, holds,& cancellations of memberships
- On JB
- Efficiently organized and monitored studio maintenance and repairs
- Dealing with high volume phone calls and walk ins on an everyday basis
Host
KYU Miami
09.2021 - 11.2022
- Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs
- Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements
Host
Shutters on the Beach Hotel- One Pico Restaurant
08.2017 - 01.2020
- Greet arriving guest, seat guests, provide menus and answer any questions regarding restaurant
- Monitor floor plan in open table; assign sections, updating table status prepare for back up layouts
- Experience in working at hotel's high-volume café as well; adaptable to assist in fast paced environment whenever management requested
- Responsible for answering the telephone, following up with guest via phone and email, always providing reliable line of communication
- Manage all large party inquiries, corresponding and setting up prix fixe menus and relaying any requests for modifications through chef de cuisine
- Responsible for continuously tracking and monitoring all holiday reservations; working with management to ensure all requisite information was retained
- Recognized in shopping report for providing warm reception and performing duties as expected
- Outstanding ability in delivering professional customer service in a Fine Dining atmosphere
Server
Lucille's Smokehouse Barbeque
07.2018 - 01.2019
- Assist patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chefs' specialties; identifying appropriate wines; answering food preparation questions
- Greeted customers and directed them to their seats
- Scheduled all reservations and planned seating arrangements with management prior to lunch and dinner service
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
- Communicate orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests
- Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, and have alternative suggestions prepared
- Respond to additional patron requirements by inquiring of needs, observing dining process
- Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Front Desk Agent
The Orlando Hotel
04.2017 - 08.2017
- Register and process all guest check-ins by confirming reservations, assigning room, issuing and activating room key
- Responsible for collecting and processing all payment types; room charges, cash, checks, debit, or credit
- Handle all check-outs including resolving any late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports (number of arrivals, departures), identify special requests, and check reports for accuracy
Travel Counselor
American Express Platinum Travel
01.2016 - 01.2017
- Full LATA Accreditation (International Air Transport Association)
- Premium 24/7 Call Center Service to American Express Platinum & Business Card Holders
- Arranging transportation and hotel reservations using programs such as SABRE/SATURN & ENCORE
- Ensured customer satisfaction was attained in first call resolution, in a high-volume call center
- Facilitate and managed luxury hotel reservations, accommodate client request that are part of the AMERICAN EXPRESS FINE HOTEL & RESORT PROGRAM
- Personalized consulting to match travel options to individual taste and providing information to card members on their exclusive American Express Platinum & Business benefits
- Confirmed all travel information entered were accurate for seamless travel
- Creating Travel Profiles and collecting & processing payments for air, car, & hotel reservations
Education
No Degree - Visual Communication
Academy of Art University
San Francisco, CAQualifications Summary
- Over 5 years of experience in Food & Beverage/Hospitality
- Solid work ethic and energetic work attitude
- Strong organizational skills and adaptive team player
- Bilingual English/Spanish with the ability to translate
- ServSafe Food Handler Certified
Timeline
Server
Pho Saigon Restaurant
09.2024 - 11.2024
Server/Line Cook
Ye Ole Fashioned Ice Cream
03.2024 - 07.2024
Host/Cocktail Server
Uchi
02.2023 - 11.2023
Front desk Reception
Mimi Yoga Studio
12.2022 - 01.2023
Host
KYU Miami
09.2021 - 11.2022
Server
Lucille's Smokehouse Barbeque
07.2018 - 01.2019
Host
Shutters on the Beach Hotel- One Pico Restaurant
08.2017 - 01.2020
Front Desk Agent
The Orlando Hotel
04.2017 - 08.2017
Travel Counselor
American Express Platinum Travel
01.2016 - 01.2017
No Degree - Visual Communication
Academy of Art University
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