Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Mueller

Pittsburgh,PA

Summary

Adaptable professional with an enthusiastic attitude driven to provide exceptional administrative support and customer service. Strong ability to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Several years of customer service experience in various settings. An effective team-member with relationship building skills.

Overview

12
12
years of professional experience

Work History

Customer Service Associate

IBEX Global
06.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized programs such as Slack, Excel and PowerPoint to ensure efficiency.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to inquiries via phone and chat/email.

Receptionist

Pancoast Staffing
09.2023 - Current
  • Provided support to transportation law attorneys and support staff.
  • Assisted with transcription duties and phone operations, directed calls to appropriate personnel
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained a clean reception area to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Front Desk Agent

Panamint Springs Resort
08.2022 - 07.2023
  • Collected room deposits, fees, and payments.
  • Seasonal position
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations needs at busy facility
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Sales Associate Team Leader

Food Truck
01.2022 - 05.2022
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Prepared and served various ice creams, coffees and teas.
  • Cash register responsibilities and daily bank deposit drops.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.

Front Desk Agent

Hampton Inn And Suites
01.2021 - 12.2021
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Front Desk Agent

Residence Inn By Marriott
07.2020 - 12.2020
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.

Legal Assistant

Kenney Shelton Liptak Nowak LLP
09.2019 - 03.2020
  • Answered telephone and coordinated meetings and conferences.
  • Provided administrative support and research for civil litigation and civil proceedings.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.

Server/Food Runner

Tralf Music Hall
08.2018 - 10.2019
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Cleaned eating area by wiping tables, placing trash in receptacles and restocking napkin dispensers

Legal Administrative Assistant

David R. Addelman, P.C.
03.2019 - 08.2019
  • Drafted client correspondence and documentation 
  • Processed billing for Federal and State cases 
  • Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings
  • Sorted incoming mail
  • Answered client calls and responded to inquiries, using open-ended questioning skills to give applicable information
  • Acted as first point of contact for all clients 
  • Ordered and maintain all office supplies 
  • Handled office scheduling and made notes for deadlines, motions and other important dates 

Legal Secretary

Williams & Williams
10.2016 - 03.2019
  • Schedule and create subpoenas for depositions between attorneys and doctors
  • Organized files for court proceedings
  • Assisted attorneys in collecting information such as employment, medical and other records 
  • Filed documents with the courts on behalf of the attorney
  • Created, indexed and maintained company calendar 
  • Screened telephone calls and forwarded them to the appropriate attorney
  • Supported a team of seven attorneys in Worker's Compensation law.
  • Obtained signatures from attorneys for legal documents
  • Transcribed dication with an average of 70-80 wpm

Secretary

Krista Szalc Audiology, PLLC
04.2015 - 10.2016
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel 
  • Verified various insurance benefits via telephone
  • Produced and mailed fee invoices to patients 
  • Assisted with ear wax removal procedures
  • Scheduled appointments and provided appointment cards
  • Light cleaning and decorating of office space
  • Traveled between three different office locations 
  • Maintained a friendly and energetic demanor while interacting with patients 
  • Called patients to confirm scheduled appointments a day in advance
  • Organized incoming and outgoing file movements in an efficient and accurate manner
  • Restocked communal fridge, maintained break room and took out trash
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues 

Customer Service Representative

TravelCenters of America
06.2012 - 10.2016


  • Stocking and handling merchandise
  • Issuing refunds and exchanges
  • Responsible for cleaning and stocking grill
  • Stocked shelves with unpacked items, ensuring proper labeling in clear and visible areas
  • Provided an elevated customer experience to generate a loyal clientèle
  • Politely assisted customers in person and via telephone
  • Operated a POS system to itemize and complete customer purchases
  • Routinely answered customer questions regarding merchandise and pricing
  • Light cleaning of shelves, counters, etc.

Sales Associate

Bath & Body Works
10.2013 - 12.2013
  • Monitored entrances, exits and fitting rooms for signs of theft
  • Seasonal position 
  • Accepted and processed returns 
  • Developed positive customer relationships through friendly greetings and excellent service
  • Stocked shelves and supplies and organized displays 
  • Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members 
  • Directed individuals to merchandise locations 
  • Kept work areas clean and neat at all times 
  • Worked collaboratively in team environment
  • Demonstrated use and care of merchandise

Education

Some college - Psychology

Canisius College

Skills

  • Self-motivated and customer-oriented
  • Proficient in WordPerfect, Excel, MS Office, Powerpoint
  • Leadership and problem resolution skills
  • Ability to empathize
  • Legal jargon knowledge
  • Strong time management skills and ability to multitask
  • Team collaboration
  • Money handling abilities

Timeline

Customer Service Associate

IBEX Global
06.2024 - Current

Receptionist

Pancoast Staffing
09.2023 - Current

Front Desk Agent

Panamint Springs Resort
08.2022 - 07.2023

Sales Associate Team Leader

Food Truck
01.2022 - 05.2022

Front Desk Agent

Hampton Inn And Suites
01.2021 - 12.2021

Front Desk Agent

Residence Inn By Marriott
07.2020 - 12.2020

Legal Assistant

Kenney Shelton Liptak Nowak LLP
09.2019 - 03.2020

Legal Administrative Assistant

David R. Addelman, P.C.
03.2019 - 08.2019

Server/Food Runner

Tralf Music Hall
08.2018 - 10.2019

Legal Secretary

Williams & Williams
10.2016 - 03.2019

Secretary

Krista Szalc Audiology, PLLC
04.2015 - 10.2016

Sales Associate

Bath & Body Works
10.2013 - 12.2013

Customer Service Representative

TravelCenters of America
06.2012 - 10.2016

Some college - Psychology

Canisius College

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