Samantha Mulcahy
CCS- Certified Coding Specialist
Lewes,Delaware
Summary
Detail-oriented Certified Coding Specialist that applies official coding conventions and rules established by AHIMA and Centers for Medicare and Medicaid Services. A hard working and enthusiastic professional committed to accuracy, with great decision-making skills and willing to go the extra mile to complete tasks.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Patient Access Registrar
Tunnell Cancer Center
Rehoboth Beach, DE
07.2014 - 02.2019
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Certified Medical Transcriptionist
Transcription Plus, LLC
Bristol , Connecticut
05.2012 - 07.2014
- Recorded information using word processing, dictation and transcription software and equipment.
- Transcribed sensitive documents with complete confidentiality.
- Accurately documented medical dictation to record patient care records.
- Applied medical terminology related to provider-specific treatments and techniques.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Maintained security and privacy of records to protect patients and providers.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Translated medical jargon into correct terminology.
Office Manager
Custom Paver Design
Syracuse, NY
05.2005 - 12.2011
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Managed office operations while scheduling appointments.
- Compared vendor prices and negotiated for optimal savings.
Customer Service Representative
Automatic Data Processing, ADP
Liverpool, NY
04.2005 - 12.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to small business clients.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided accounting, money movement, tax filing, and other payroll related services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of payroll products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certification Program - Medical Coding And Billing
DeVry University
Downers Grove, IL 03.2021 - Current
Medical Transcription Certification - Medical Transcription
Career Step
Online 03.2011 - 03.2012
No Degree - Psychology
Le Moyne College
Syracuse, NY 05.2001 -
No Degree - Anatomy And Physiology, Chemistry, And Biology
Onondaga Community College
Syracuse, NY 05.2001 -
Skills
Medical terminology
Certification
CCS - Certified Coding Specialist
Timeline
Certification Program - Medical Coding And Billing
DeVry University
03.2021 - Current
Patient Access Registrar
Tunnell Cancer Center
07.2014 - 02.2019
Certified Medical Transcriptionist
Transcription Plus, LLC
05.2012 - 07.2014
Medical Transcription Certification - Medical Transcription
Career Step
03.2011 - 03.2012
Office Manager
Custom Paver Design
05.2005 - 12.2011
Customer Service Representative
Automatic Data Processing, ADP
04.2005 - 12.2011
No Degree - Psychology
Le Moyne College
05.2001 -
No Degree - Anatomy And Physiology, Chemistry, And Biology
Onondaga Community College
05.2001 -
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