Samantha Mulcahy
Middlesex,NJ
Summary
Dynamic Quality Control Manager with a proven track record at Global Cleaning Services, enhancing customer satisfaction through rigorous quality processes and attention to detail. Skilled in problem-solving and documentation control, I effectively collaborated with teams to implement preventive actions, resulting in improved operational excellence and a notable reduction in errors.
Overview
9
9
years of professional experience
Work History
Quality Control Manager
Global Cleaning Services
Toms River, NJ
08.2024 - Current
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Collaborated with cross-functional teams to identify potential areas of improvement, leading to enhanced quality.
- Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
Teacher's Assistant
Big Hugs
Bound Brook, NJ
05.2022 - 06.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Teacher’s Assistant
The Learning Experience
Hillsborough, NJ
02.2022 - 05.2022
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Copied, organized and distributed classroom assignments or other paperwork.
Patient Services Representative
RMANJ
Somerset, NJ
05.2016 - 12.2018
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Took copayments and compiled daily financial records.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
Education
Liberal Arts -
Middlesex County College
Edison, NJSkills
- Preventive actions
- Customer satisfaction
- Quality processes
- Operational excellence
- Documentation control
- Quality control
- Problem-solving
- Attention to detail
Timeline
Quality Control Manager
Global Cleaning Services
08.2024 - Current
Teacher's Assistant
Big Hugs
05.2022 - 06.2023
Teacher’s Assistant
The Learning Experience
02.2022 - 05.2022
Patient Services Representative
RMANJ
05.2016 - 12.2018
Liberal Arts -
Middlesex County College