Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA DOWDY

Strasburg,VA

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Friendly and reliable Server offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Guest Service Associate

Capital Vacations
12.2023 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Maintained a clean and welcoming lobby area to create a positive first impression for guests.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
  • Delivered messages, mail and packages left for guests to hotel rooms.
  • Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
  • Conducted regular inventory audits to maintain adequate supplies for guest needs and efficient operations.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled customer complaints to satisfy and retain guests.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

Server

Olive Garden
10.2022 - Current
  • Cultivated warm relationships with regular customers, worked with POS system to place orders, manage bills and handle complimentary items, explained menu items and suggested appropriate options for food allergy concerns, bussed and reset tables to keep dining room and work areas clean, upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers, checked identification for minimum age for sale of alcoholic beverages, increased sales significantly by upselling higher-end products to customers, applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales, maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods, printed dining checks with total due, collected payment and offered receipts to complete transactions, inspected dishes and utensils for cleanliness, strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems, presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request, collected orders and relayed them to bartenders quickly and accurately, asked customers for feedback, solved problems, provided additional items and [Action] throughout meal, monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

Car Salesman

Marlow Motor Company
08.2023 - 10.2023
  • Sell new and used vehicles, provided detailed information about vehicles, including features, benefits, and warranties, greeted customers in a friendly and professional manner, maintained accurate records of all sales transactions using point-of-sale software, assisted customers in selecting the vehicle that best suited their needs and budget, demonstrated vehicles to potential buyers on test drives around the dealership lot, performed regular maintenance checks on vehicles before sale to ensure safety compliance, ensured customer follow up by scheduling service appointments and providing contact information for further assistance, advised clients on financing options available and facilitated purchase paperwork processing, answered customer inquiries regarding product availability, delivery times, pricing, handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange, facilitated efficient communication between sales team members and management personnel, followed up with customers to build long-term relationships and successful referrals, greeted customers at arrival to build positive relationships and discuss vehicles, responded to inquiries from potential customers via email and telephone

Car Salesman

HoneyCar
06.2023 - 08.2023
  • Provided detailed information about vehicles, including features, benefits, and warranties, greeted customers in a friendly and professional manner, maintained accurate records of all sales transactions using point-of-sale software, assisted customers in selecting the vehicle that best suited their needs and budget, demonstrated vehicles to potential buyers on test drives around the dealership lot, performed regular maintenance checks on vehicles before sale to ensure safety compliance, ensured customer follow up by scheduling service appointments and providing contact information for further assistance, advised clients on financing options available and facilitated purchase paperwork processing, answered customer inquiries regarding product availability, delivery times, pricing, handled trade-ins by appraising value of existing vehicle and negotiating terms of exchange, facilitated efficient communication between sales team members and management personnel, followed up with customers to build long-term relationships and successful referrals, greeted customers at arrival to build positive relationships and discuss vehicles, responded to inquiries from potential customers via email and telephone

Housekeeper

Westfall Cleaning
12.2022 - 01.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean, disposed of trash and recyclables each day to avoid waste buildup, cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items, vacuumed rugs and carpeted areas in offices, lobbies and corridors, used chemicals by following safety protocols and procedures to avoid burns and injuries, hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable, maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting, removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition, dusted picture frames and wall hangings with cloth, restocked room supplies such as facial tissues for personal touch with every job, slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas, adhered to professional house cleaning checklist, verified cleanliness and organization of storage areas and carts, engaged with guests on room requirements and amenities to promote overall satisfaction, worked on cleaning team to service hotels, offices and other commercial buildings

Housekeeper

Holiday Inn Express Hotel
03.2022 - 04.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean, disposed of trash and recyclables each day to avoid waste buildup, cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items, vacuumed rugs and carpeted areas in offices, lobbies and corridors, used chemicals by following safety protocols and procedures to avoid burns and injuries, hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable, maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting, removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition, dusted picture frames and wall hangings with cloth, restocked room supplies such as facial tissues for personal touch with every job, slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas, responded to requests from patrons for linens and toiletries, kept building entryway glass clean and polished for professional presentation, documented and reported necessary facility and building repairs observed, restocked linen and cycled towels and sheets in full-service hotel-based spa

Housekeeper

Hampton Inn By Hilton
02.2022 - 03.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean, disposed of trash and recyclables each day to avoid waste buildup, cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items, vacuumed rugs and carpeted areas in offices, lobbies and corridors, used chemicals by following safety protocols and procedures to avoid burns and injuries, hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable, maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting, restocked room supplies such as facial tissues for personal touch with every job, dusted picture frames and wall hangings with cloth, slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas, responded to requests from patrons for linens and toiletries

Sales Associate/Cashier Team Lead

Doggone Natural
09.2019 - 02.2022
  • Greeted every customer that came in the door, stocked the shelves with anything that could fit on the sales floor, answered the phones and replied to emails, checked in deliveries by matching the code on the invoice to our purchase order, put price tags on items and put everything away, put the pallet outside, took all trash out, dusted and cleaned the store and warehouse, learned a lot about dog and cat nutrition and how to help customers with their pets the natural and homeopathic way, provided positive first impressions to welcome existing, new and potential customers, organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise, answered customer questions regarding sizing, accessories and proper care for merchandise, helped customers locate products and checked store system for merchandise at other sites, maintained customer satisfaction with quick and professional handling of product returns, increased sales by offering advice on purchases and promoting additional products, operated cash register for cash, check and credit card transactions with excellent accuracy levels, worked flexible schedule and extra shifts to meet business needs, helped customers complete purchases, locate items and join reward programs, worked closely with shift manager to solve problems and handle customer concerns, maintained secure cash drawers, promptly resolving discrepancies in daily totals, replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance, maintained cash drawer of $[Amount] or more per shift

Cashier/Sales Associate

Dollar Tree
02.2017 - 10.2019
  • Greeted customer, ring up merchandise, handle money, clean and stock register merchandise, stock merchandise, clean the store, unload the truck and stack boxes accordingly to the section of the store, performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records, connected with customers to support positive transaction experiences and address service concerns, operated POS terminals and cash drawer balancing, processed credit card and debit payments via [Type] systems, providing accurate charges and credits, helped customers complete purchases, locate items and join reward programs, assisted customers by answering questions and fulfilling requests, answered questions about store policies and addressed customer concerns, replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance, increased sales by offering advice on purchases and promoting additional products, kept shelves stocked with popular items by tracking trends and requesting new orders, managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions, moved heavy boxes and full merchandise bins up to [Number] pounds in weight by maintaining physical strengths and stamina, reviewed and resolved differences between accounting information and cash drawer

Cashier/Sales Associate

Roy Rogers
02.2002 - 09.2019
  • Customer service, greet customers, take orders on front line and drive thru, prepare orders, make desserts and shakes, prepare orders on back line if the cook wasn't back there, make all the coffees and teas, stock and keep drive thru and front line clean, performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records, connected with customers to support positive transaction experiences and address service concerns, operated POS terminals and cash drawer balancing, processed credit card and debit payments via [Type] systems, providing accurate charges and credits, maintained clean, trash-free workspaces to maximize productivity and safety, greeted customers at counter to fulfill requests and answer questions, restocked supplies and prepared additional ingredients during downtime for expected busy periods, sanitized dining ware and kitchen equipment according to health code standards, prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures, cooked batches of food according to standard recipes, supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints, maintained stock levels of cups, lids, straws and condiments throughout shift, checked dining area supplies of linens, wrapped silverware and replenished low stock, set up advertising signs and displays on shelves, counters and tables, assisted customers with carry-out service

Cashier/Food Prep

Roy Rogers
07.2016 - 03.2017
  • Customer service, greet customers, take orders on front line and drive thru, prepare orders, make desserts and shakes, prepare orders on back line if the cook wasn't back there, make all the coffees and teas, stock and keep drive thru and front line clean, performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records, connected with customers to support positive transaction experiences and address service concerns, operated POS terminals and cash drawer balancing, processed credit card and debit payments via [Type] systems, providing accurate charges and credits, maintained clean, trash-free workspaces to maximize productivity and safety, greeted customers at counter to fulfill requests and answer questions, restocked supplies and prepared additional ingredients during downtime for expected busy periods, sanitized dining ware and kitchen equipment according to health code standards, prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures, cooked batches of food according to standard recipes, supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints, maintained stock levels of cups, lids, straws and condiments throughout shift, checked dining area supplies of linens, wrapped silverware and replenished low stock, set up advertising signs and displays on shelves, counters and tables, assisted customers with carry-out service

Education

Langley High School
McLean, VA
06.2008

Skills

  • Wine Pairings
  • Suggestive Selling
  • Dining Customer Service
  • Cash Handling
  • High-Volume Dining
  • Food and Beverage Pairings
  • Customer Service
  • Serving
  • Restaurant experience
  • POS
  • Cash register
  • Cash handling
  • Customer service
  • Sales
  • Dealership experience
  • Upselling
  • Pricing
  • Guest Relations
  • Upselling abilities
  • Reservation Management
  • Team player mentality
  • Security awareness
  • Concierge services
  • Amenities and accomodations knowledge
  • Detail Oriented
  • Guest accommodations
  • Flexible Schedule
  • Knowledge of local area
  • Guest experiences

Certification

Car sales license, 08/2023, 10/2023

Timeline

Guest Service Associate

Capital Vacations
12.2023 - Current

Car Salesman

Marlow Motor Company
08.2023 - 10.2023

Car Salesman

HoneyCar
06.2023 - 08.2023

Housekeeper

Westfall Cleaning
12.2022 - 01.2023

Server

Olive Garden
10.2022 - Current

Housekeeper

Holiday Inn Express Hotel
03.2022 - 04.2022

Housekeeper

Hampton Inn By Hilton
02.2022 - 03.2022

Sales Associate/Cashier Team Lead

Doggone Natural
09.2019 - 02.2022

Cashier/Sales Associate

Dollar Tree
02.2017 - 10.2019

Cashier/Food Prep

Roy Rogers
07.2016 - 03.2017

Cashier/Sales Associate

Roy Rogers
02.2002 - 09.2019

Langley High School

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SAMANTHA DOWDY