Samantha Munoz
Coolidge,AZ
Summary
Adept Behavioral Health Technician with a proven track record at New Horizon Community Care, excelling in crisis intervention and enhancing patient engagement through empathetic communication and evidence-based strategies. Skilled in documentation and de-escalation, significantly improved patient outcomes. Mentored new staff, fostering a team-oriented environment.
Overview
6
6
years of professional experience
Work History
Behavioral Health Technician
New Horizon Community Care
05.2018 - Current
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched client belongings during programming hours.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Promoted CPI model by being a supportive/directive staff when needed to de-escalate situations and utilized safety interventions as well as engaged in therapeutic rapport.
- Communicated with clients regarding continuation of care and discussed treatment plan goal progress with the treatment team.
- Employed Cognitive Behavioral Therapy methodology in order to promote positive thinking and hence, better outcomes.
Direct Support Professional
A New Horizon LLC
10.2019 - 10.2021
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Education
Bachelor of Science - Community Health Services
Arizona State University
Tempe, AZ05.2018
Skills
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Client Transportation
- Group facilitation
- Incident Reporting
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional
A New Horizon LLC
10.2019 - 10.2021
Behavioral Health Technician
New Horizon Community Care
05.2018 - Current
Bachelor of Science - Community Health Services
Arizona State University
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