Samantha Muschynka
Marcus Hook,PA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Main Line Health Care
Concordville, PA
01.2024 - Current
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed administrative duties such as filing, faxing, photocopying.
- Sorted and distributed incoming mail daily.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Inputted patient demographic data into electronic health record system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
Acme
Floral Manager
Media, PA
03.2022 - 10.2023
- Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
- Performed regular quality checks on products to ensure they met quality standards before being put out on display.
- Designed unique displays for holidays or special occasions that increased sales volume significantly.
- Created promotional materials such as flyers or brochures that highlighted new products or services offered.
- Managed the budget for the floral department; monitored costs closely while striving towards cost savings goals.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
Case Manager
George W. Hill Correctional Facility
Thornton, PA
09.2021 - 03.2022
- Counseled clients on available resources within the community that could help meet their needs.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
Case Manager
Mothers Home
Darby, PA
06.2020 - 09.2021
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Manager of Operations
A.C. Moore Arts and Crafts
Broomall, PA
09.2013 - 03.2020
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
Education
Bachelor of Arts - Criminal Justice & Sociology
La Salle University
Philadelphia, PA05-2018
Diploma -
Upper Darby Senior High School
Drexel Hill, PA06-2014
Skills
- Appointment Scheduling
- Routing lab results
- Customer Service
- HIPAA Compliance
- Scheduling appointments
- Payment Collection
- Medical insurance
Timeline
Patient Service Representative
Main Line Health Care
01.2024 - Current
Acme
Floral Manager
03.2022 - 10.2023
Case Manager
George W. Hill Correctional Facility
09.2021 - 03.2022
Case Manager
Mothers Home
06.2020 - 09.2021
Manager of Operations
A.C. Moore Arts and Crafts
09.2013 - 03.2020
Bachelor of Arts - Criminal Justice & Sociology
La Salle University
Diploma -
Upper Darby Senior High School
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