Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Musslewhite

Tyler

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Slim Chickens
10.2022 - 05.2024
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

General Manager

Taco Bell Restaurant
12.2021 - 10.2022
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

General Manager

Freebirds World Burrito
03.2018 - 12.2021
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Education

GED -

Whitehouse High School
Whitehouse, TX
01.2008

Skills

  • Recruitment and Hiring
  • Goal Setting
  • Supplier Monitoring
  • Employee Motivation
  • Policy Development and Enforcement
  • Business Leadership
  • Training Management
  • Sales Tracking
  • Staff Scheduling
  • Problem Anticipation and Resolution
  • Budget Control
  • Waste Management and Reduction

Timeline

Assistant Store Manager

Slim Chickens
10.2022 - 05.2024

General Manager

Taco Bell Restaurant
12.2021 - 10.2022

General Manager

Freebirds World Burrito
03.2018 - 12.2021

GED -

Whitehouse High School

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Samantha Musslewhite