Samantha Muzorewa
Murfreesboro,TN
Summary
Dynamic and dedicated professional with experience at McDonald's, demonstrating expertise in customer service and food preparation. Possesses a proven capacity to multitask efficiently and maintain organization in high-pressure environments, thereby enhancing workflow effectiveness. Acknowledged for meticulous attention to detail and collaborative teamwork, consistently providing exceptional dining experiences while strictly adhering to health and safety regulations.
Overview
2
2
years of professional experience
Work History
Crew Team Member
McDonald's
Murfreesboro, TN
05.2024 - Current
- Operated kitchen equipment to efficiently and safely prepare food items
- Provided outstanding customer service by accurately taking orders and addressing inquiries.
- Collaborated with team members to ensure the dining area remained clean and well-organized.
- Helped train new crew members on operational procedures and safety standards.
Crew Member
Bojangles'
Murfreesboro, TN
11.2023 - 04.2024
- Provided exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Operated kitchen equipment efficiently to prepare food items in a timely manner.
- Sustained cleanliness and organization of workstations to comply with health and safety standards.
- Cooperated with team members to streamline operations during peak hours, enhancing workflow efficiency.
Education
High School Diploma -
Oakland High School
Murfreesboro, TN12-2025
Skills
- Multitasking and organization: Handling multiple tasks at once while keeping everything in order
- Customer service: Handling orders, addressing customer concerns, and providing a positive experience
- Attention to detail: Paying close attention to any and everything
- Customer engagement- Building a positive relationship with customers
- Food Preparation- Getting meals ready to be served
- Problem solving: Addressing and resolving customer issues or order errors
- Teamwork: Collaborating with coworkers to ensure efficient service and a clean environment
- Cash Handling: Processing payments, making change accurately, and balancing the till
Timeline
Crew Team Member
McDonald's
05.2024 - Current
Crew Member
Bojangles'
11.2023 - 04.2024
High School Diploma -
Oakland High School
Leadership and Activities
- Trained [5] new team members on food preparation standards and Point-of-Sale (POS) system operations, reducing their onboarding time.
- Took initiative to lead the restocking and organization of the front-of-house area, ensuring the team was prepared for peak rushes.
- Maintained 100% accuracy in cash handling and register operations, processing over [100] transactions per shift.
- Resolved minor customer order errors and issues promptly, preventing escalation and maintaining a positive service environment.
- Collaborated with kitchen staff to ensure quick and accurate order assembly, consistently meeting the drive-thru time goal of [90 seconds].
- Volunteered for extra shifts to cover staffing shortages, demonstrating strong reliability and commitment to team support.
- Identified and corrected inconsistent portioning in the assembly area, which reduced food waste by an estimated [8%].
- Mentored junior team members on proper closing procedures, contributing to a [15-minute] decrease in end-of-shift cleanup time.