SAMANTHA NAGEL
Muskegon,MI
Judge a man by his questions rather than his answers.
Voltaire
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
92W Water Purification Specialist
Army Reserve
04.2024 - Current
- Performed manual labor tasks to detailed instructions from supervisors
- Minimized safety issues with regular vehicle inspections and proper incident reporting
- Built trust-based working relationships with internal team members to support smooth running operations
- Adjusted chemical dosages to meet required standards for water treatment
- Performed routine maintenance on pumps, valves, and other equipment
- Reviewed technical manuals and attended training sessions to stay current on industry advancements.
Chain Account Representative
Gordon Food Service
09.2021 - 06.2024
- Ensured timely communication of new product launches, price changes, and other relevant information to assigned accounts
- Collaborated with cross-functional teams on special projects as required by senior leadership
- Shared best practices across organizations gleaned from experiences working with various chain accounts
- Participated in trade shows, industry events, and networking functions representing company and its products
- Coordinated with internal departments such as supply chain and finance to ensure seamless execution of account strategies.
Bartender
Dave's Effin Bar and Grill
01.2023 - 04.2024
- Operated POS systems and managed bar tabs to track revenue
- Used beer, wine and cocktail knowledge to make recommendations
- Used proper pour methods to reduce waste and spills
- Exceeded customer service expectations to earn positive feedback
- Checked identification before serving alcohol to comply with state and federal laws.
88M Motor Transport Specialist
Army Reserve
04.2017 - 04.2024
- Performed manual labor tasks to detailed instructions from supervisors
- Minimized safety issues with regular vehicle inspections and proper incident reporting
- Build trust-based working relationships with internal team members to support smooth running operations
- Reviewed technical manuals and attended training sessions to stay current on industry advancements.
Warehouse Selector / Cigarette Stamper
S. Abraham and Sons
09.2019 - 09.2020
- Fulfilled orders using pick lists, order management software and RF scanners
- Checked containers for damage or defects
- Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs
- Installed machine components to carry out various tasks
- Coordinated preventive maintenance and repairs to maximize machine uptime
- Adjusted machine settings according to production requirements.
Customer Service Representative / Cashier
Gordon Water Systems
11.2017 - 07.2019
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Answered inbound calls to handle various concerns, set appointments and close sales
- Built trusting relationship with customers to better understand needs
- Enhanced customer satisfaction with fast, knowledgeable service
- Contributed to team effort by meeting performance goals and assisting colleagues when needed.
Bartender & Waitress
Main Street Pub
08.2017 - 10.2017
- Operated POS systems and managed bar tabs to track revenue
- Used beer, wine and cocktail knowledge to make recommendations
- Used proper pour methods to reduce waste and spills
- Exceeded customer service expectations to earn positive feedback
- Checked identification before serving alcohol to comply with state and federal laws.
Assistant Store Manager
Subway
05.2014 - 08.2017
- Ran promotions and in-store events to increase sales
- Collaborated with store manager to meet revenue goals
- Monitored inventory levels to plan orders and meet store demands
- Supervised and disciplined employees to reach performance targets
- Coordinated solutions to resolve escalated customer service issues
- Inspired team members to drive performance, collaboration and teamwork.
Education
Associates in Health Science (A.S) - Nursing
05.2028
General Studies -
05.2016
High School Diploma -
05.2015
Dual Enrolled - General Studies -
05.2015
Skills
- Safety Protocols
- Multitasking
- Patience and Tolerance
- Professional Appearance
- Attention to Detail
- Teamwork and Collaboration
- Organization and Time Management
- Calm Under Pressure
- Analytical and Critical Thinking
Timeline
92W Water Purification Specialist - Army Reserve
04.2024 - Current
Bartender - Dave's Effin Bar and Grill
01.2023 - 04.2024
Chain Account Representative - Gordon Food Service
09.2021 - 06.2024
Warehouse Selector / Cigarette Stamper - S. Abraham and Sons
09.2019 - 09.2020
Customer Service Representative / Cashier - Gordon Water Systems
11.2017 - 07.2019
Bartender & Waitress - Main Street Pub
08.2017 - 10.2017
88M Motor Transport Specialist - Army Reserve
04.2017 - 04.2024
Assistant Store Manager - Subway
05.2014 - 08.2017
Muskegon Community College - Associates in Health Science (A.S), Nursing
Kalamazoo Valley CC - General Studies,
Hopkins High School - High School Diploma,
Grand Rapids Community College - Dual Enrolled - General Studies,
Accomplishments
- Supervised team of 6 individuals.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Affiliations
- Central Assemblies of God
Certification
- Leadership
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certificatesandawards
- First Aid / CPR
- Safe Serve Certificate
- Global War on Terrorism Service Medal
- National Defense Service Medal
- Superior Academic Achievement
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPaid time offFlexible work hoursWork from home optionPersonal development programsSoftware
Microsoft
POS
CRM
SAP
Interests
Healthcare
Customer Service
Safety
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