Samantha Nagle

- Expediting ticket orders in a timely manner for members.

- Prepping pizzas and chicken bakes to be prepared for busy rushes.

- Following a production log.

- Doing monthly inventory for the department.

- Cleaning the pizza oven.

- Writing drop lists daily based on business needs or any large orders.

- Making weekly schedules based on productivity and how many hours we are given.

- Training new and current employees.

- Giving coaching's when needed, and holding employees accountable.

- Ordering an items needed, for example pizza cutters, tongs, water hose, labels.

- Answering members questions or handling any issues.

- Producing items for the deli case. Making sure we always had the best selling items made.

- Delegating tasks, knowing my strengths and weaknesses of my employees to get the most work out of them.

- Communicating the plan for the day to employees.

- Making weekly schedules.

- Making sure weekly sanitation tasks get done.

- Writing reviews for employees.

- Handling member complaints or issues.

- Ordering any items that are broken or not working for example, water hose, cambros that break, luggers, scoops, etc.

- Calling for service if any rotisserie chicken ovens are not working or combi ovens.

- Knowing are top items and weekly numbers.

- Making sure employees are up to date on training.

- Signed members up for memberships, explaining all the benefits the memberships have and our services.

- Having individual meetings with employees weekly about goals and benchmarks to help meet those benchmarks, see what they can improve on.

- Doing returns for members.

- Handling member complaints and issues.

- Handling donations.

- Writing reviews for employees.

- Making sure employees are up to date on any training.

- Hold employees accountable by giving coaching's and following up.

- Motivated employees by communicating goals and benchmarks, being positive and showing my appreciation.

- Made weekly schedules.

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• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Cleaned and sanitized dishes and utensils.
• Made food following Costco recipes and making sure the quality of the items were up to costco standards.
• Took the lead to delegate tasks to co-workers when the manger was off, had aces in their places.
• Put in raw chickens and took cooked chickens out making sure they were at proper temperatures. following sanitation procedures.
• Making sure weekly SSOPs got done every week.
• Condensed pallets.

- Took members orders and expedited the orders quickly and in a timely manner.

- worked on production items for example, pizza, chicken bakes, salads, turkey sandwiches following our production log

to guide me how many to make.

- Opening and closing the department, making sure the cleaning is up to standard and getting weekly SSOPs done during down time.

-Doing dishes and sanitizing counter tops during the day. -Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

-Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

-Greeted customers at counter to fulfill requests and answer questions.

- Took apart and clean ice cream machine and smoothie/latte machine.

- Handled customer complaints and issues.

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• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and the kitchen.
• Worked well with teammates and accepted coaching from management team.
• Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Greeted customers promptly and took orders to move the line quickly.
• Listened attentively to customer complaints or requests and resolved issues without need to escalate.
• Reduced customer wait times by quickly operating customer window and sales register.
• Maintained professional, organized, and safe environment for employees and patrons.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Coached crew members to optimize performance and motivate toward more efficient work.